Free cookie consent management tool by TermsFeed Insight Details Page [Process Insights]
Insight Details Page

This page applies to business users. It describes what actions can be performed on an insight in a saved investigation.

Overview

The insight details page allows you and any collaborators to view and interact with a saved insight.

To access this page, view a saved insight.

Note:  An insight displays the analysis in terms of either cases or occurrences depending on the findings included in the insight. Learn more.

Elements

The following image highlights the elements of an insight details page:

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Element

Actions Available

1

Navigation bar

2

Breadcrumbs

Navigate to the Process Insights page, the process view page, or the saved investigation page.

3

Investigation header

View information about the process and investigation to which the insight belongs:

  • The name of the process that provides the data under investigation. For example, Customer Onboarding.
  • The name of the investigation. For example, Regional Review.
  • The time range for the view in which the investigation is based.
  • The number of filters that define the view to which the investigation belongs.

4

Insight header

5

Insight details

  • View summary information:
    • View the findings included in the insight. By default, the last finding added to the insight displays. To view all findings in the insight, click Show All.
    • View the potential savings your organization could realize by improving the cases in the insight. You can also adjust the potential savings calculation for the insight.
    • View metrics for the insight:
      • Cases: A count of total cases related to the findings in the insight.
      • Occurrences: A count of how many times the sequence selected in the insight occurs in the affected cases. This value is only present if the insight includes a finding for a process part.
      • Duration (Average): The average duration of cases or occurrences related to the insight.
  • View the process diagram for all cases in the process view (Baseline) or only those cases related to the insight (Insight).
  • View the duration comparison visualization for cases related to the insight.
  • View the duration distribution visualization for cases related to the insight.
  • View the duration trend visualization for cases related to the insight.
  • View the list of cases related to the insight.

6

COMMENTS pane

Add and view comments on the insight.

Insight Details Page

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