Free cookie consent management tool by TermsFeed Insight Details Page [Process Insights]
Insight Details Page

This page applies to business users. It describes what actions can be performed on an insight in a saved investigation.

Overview

The insight details page allows you and any collaborators to view and interact with a saved insight.

To access this page, view a saved insight.

Elements

The following image highlights the elements of an insight details page:

#

Element

Actions Available

1

Navigation bar

2

Breadcrumbs

Navigate to the Process Insights page, the process view page, or the saved investigation page.

3

Investigation header

View information about the process and investigation to which the insight belongs:

  • The name of the process that provides the data under investigation. For example, Customer Onboarding.
  • The name of the investigation. For example, Regional Review.
  • The time range for the view in which the investigation is based.
  • The number of filters that define the view to which the investigation belongs.

4

Insight header

5

Insight details

  • View summary information:
    • View the findings included in the insight. By default, the last finding added to the insight displays. To view all findings in the insight, click Show All.
    • View the potential savings your organization could realize by improving the cases in the insight. You can also adjust the potential savings calculation for the insight.
    • View metrics for the insight:
      • Cases: A count of total cases affected by the findings in the insight.
      • Occurrences: A count of how many times the sequence selected in the insight occurs in the affected cases.
      • Duration (Average): The average duration of cases affected by the insight.
  • View the process diagram for all cases in the process view (Baseline) or only those cases affected by the insight (Insight).
  • View the duration comparison visualization for cases affected by the insight.
  • View the duration distribution visualization for cases affected by the insight.
  • View the duration trend visualization for cases affected by the insight.
  • View the list of cases affected by the insight.

6

COMMENTS pane

Add and view comments on the insight.

Insight Details Page

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