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Managing Submission Score

This content applies solely to Connected Underwriting, which must be purchased separately from the Appian base platform.

Introduction
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A Submission Score is calculated for every submission based on business rules set up in the Connected Underwriting P&C Settings site. Submission scores are calculated using scoring tables for fields associated with a submission. The scores in a scoring table are used as inputs to calculate a weighted average for a submission score. A scale of 1-100 is recommended to provide a score.

Managers and Admins can create and edit Scoring Tables and also create submission scores from the Submission Score tab of the Connected Underwriting P&C Settings site. To configure Scoring Tables, access the Scoring Tables sub-tab.

View Scoring Tables
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The Scoring Tables page displays all scoring tables for Connected Underwriting P&C. Scoring tables can be filtered by their line of business, or by their active and inactive status.

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  • Active/Inactive Status: From the Active? dropdown list, select Yes to display active scoring table; select No to display inactive scoring tables.
  • Line of Business: From the Line of Business dropdown list, select a value.

To find a specific scoring table, search by the scoring table name using the Search Scoring Table text field.

Create a Scoring Table
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After installing Connected Underwriting P&C, you need to create scoring tables in order to create Submission Scores. Scoring tables will match on values within a submission, to return a score for the submission score calculation. Scoring tables can be created for a set of fields that are shipped with Connected Underwriting P&C.

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To create a new Scoring Table:

  1. From the Scoring Tables page, click CREATE SCORING TABLE.
  2. Enter Scoring Table Name.
  3. Select the Line of Business that applies for this Scoring Table.
    • This can be multi-select. This selection determines the tables that will be available for selection during the creation of the submission score rule.
  4. Select a Field to create the Scoring Table for.
  5. Once you select a Field, the Scoring Table grid will populate for users to input values and associated scores.
  6. Users must also input a score for when there is no match for a value.
  7. Click SAVE.

cu-configure_submission_score_and_tables-create_scoring_table.png

View a Submission Score
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The Submission Score page displays all submission scores for Connected Underwriting P&C. Submission Scores can be searched and filtered in the same way as Scoring Tables.

cu-configure_submission_score_and_tables-submission_score.png

Create a Submission Score
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After creating Scoring Tables, a user should create their Submission Score rules. A Submission Score rule will calculate the weighted average based on the Scoring Tables you've selected. Submissions with higher scores will show up at the top your workbench.

cu-configure_submission_score_and_tables-submission_score_create_highlight.png

To create a new Submission Score:

  1. From the Submission Score page, click CREATE SUBMISSION SCORE RULE.
  2. Enter the Rule Name.
  3. Select Action Upon Creation? (Yes or No).
  4. Select the Line of Business that applies for this Submission Score rule.
  5. Select Add Input in the Scoring Table Inputs section to choose Scoring Tables to evaluate against for the Submission Score rule.
  6. Once you select the Scoring Tables, you can apply the weightage for each Scoring Table.
    • For example, an organization that wants to prioritize Customers more than Brokers would weight the Customer Scoring Table higher than the Broker Scoring Table.
  7. Click SAVE.

cu-configure_submission_score_and_tables-create_submission_score.png

Manage a Submission Score
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Managers and Admins are able to update and delete a Submission Score rule.

cu-configure_submission_score_and_tables-submission_score_update_delete.png

To update a Submission Score:

  1. Click the icon on the email template you want to update and select Update Rule.
  2. Update Rule Name, Active upon Update, Line of Business, Scoring Table Inputs and weightage, similar to steps 2-6 in Create a Submission Score.
  3. Click SAVE.

To delete a Submission Score rule:

  1. Click the icon on the Submission Score rule you want to delete and select Delete Rule. A confirmation screen will show as this action will be permanent.
  2. Click DELETE.

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