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Responsible AI Statement

1. Purpose

This policy outlines Appian's commitment to the responsible development, deployment, and use of Artificial Intelligence (AI) technologies. We believe that AI has the potential to revolutionize various aspects of our lives, but it must be developed and used ethically and responsibly.

2. Guiding Principles

Our approach to AI is guided by the following principles:

  • Transparency: Transparency is paramount in our approach to AI. Appian provides clear documentation and information on our AI capabilities, including how they work, the data they use, and the intended purpose.
    • Data Fabric: Appian's data fabric empowers you to unify, secure, and optimize data spread across your enterprise, and this data is the basis of AI features you choose to use. In this way, Appian empowers customers to implement their own data governance and transparency policies.
    • Model configuration: Our variety of low-code AI features enable customers to configure purpose-driven AI. The creation and testing experiences guide users through the control options, including: defining the purpose, providing examples, and ad-hoc testing to ensure efficacy.
    • Process implementation: Our process capabilities provide control over all aspects of a business process, including when and where AI is used in that process. Process controls allow developers to configure data inputs for each node, ensuring the AI only has access to necessary and intended information. Output configurations enable developers to leverage critical information from AI responses to configure what happens next (e.g. involve humans when desired) and audit usage.
    • Logging and Auditing: Our process capabilities provide monitoring and auditing for all aspects of a business process, including when and where AI is used in that process. Further, our platform allows for detailed logging and auditing of AI-driven decisions, enabling customers to meet their specific regulatory and compliance requirements.
  • Accountability: We believe that accountability is a shared responsibility. We work closely with our customers and technology partners to ensure joint understanding of the capabilities and limitations of our AI solutions, and that they are used in a responsible and ethical manner, as described in the Ethical Use section below.
  • Ethical Use: Appian's approach to AI prioritizes ethical considerations and responsible use. We believe in leveraging AI to augment human capabilities and humans remain essential to ensure that AI-driven decisions are fair, transparent, and accountable. We believe that a collaborative approach, involving open dialogue and shared responsibility, is crucial for harnessing the full potential of AI while upholding ethical standards.
  • Fairness and Non-Discrimination: We recognize that AI systems can perpetuate and even amplify existing societal biases if not developed and used responsibly. Appian encourages customers to build AI systems that are fair, unbiased, and inclusive. We ensure any models we leverage through strategic technology partners also uphold these principles.
  • Data Privacy, Security, and Protection: We will protect the privacy and security of all data used to train and operate our AI systems. Appian has established the principles of Private AI, meaning data and models always remain in your control. Appian protects your data with industry leading security and compliance controls. Each customer is responsible for the data within their Appian Cloud sites and ensuring compliance with relevant regulations within their applications. We empower our customers to uphold data privacy and security according to their specific requirements and industry standards.
  • Enterprise Grade Compliance: Reliability is paramount, and Appian offers robust infrastructure and services. Appian's features comply with stringent security frameworks (SOC 2, HITRUST, FedRAMP, etc.), as detailed on the Appian Trust Center. This commitment ensures that AI implementations within Appian align with industry best practices and regulatory requirements.
  • Continuous Improvement: We are committed to regularly reviewing and updating our AI models, algorithms, and processes to ensure they align with the latest ethical standards and technological advancements.

3. Commitment

We are committed to upholding high standards of ethical and responsible AI development and use. We will strive to be a leader in the responsible AI space and to use AI to create a more just, equitable, and sustainable future.

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