Introduction

The Connected Servicing solution includes an auditing process that allows you to audit Process Templates and specific field changes in a service request. Your business users can use this auditing process to track certain histories that may inform their decisions later on, including adding or removing a step in a process, modifying a template, or changing data.

Currently, the following changes are tracked:

• Updates to templates in the Connected FS Site.
• Updates to the funding details of an onboarding.

To view updates to templates made in the Connected FS Site:

1. From the Connected FS Settings site, click on PROCESS.
2. Click on TEMPLATES.

3. Click the icon associated with the specific template you want to see the changes for.

   

To view the changes to funding details for an onboarding:

1. From the Connected Servicing site, select the Onboardings tab.
2. Click on the name of the onboarding.
3. Go to the History tab.

We also track changes for the following fields that may be used later on in business decisions in the database:

• Categories
• Reference tasks
• An onboarding's primary owner

If a new field is added to an audited CDT, you will need to configure auditing for that field in order to start tracking it.

We currently track audits to the following CDTs:

• AS_TMG_R_TaskCategory
• AS_TMG_R_TaskRef
• AS_TMG_R_Template
• AS_TMG_R_TemplateTask
  • Nested array in AS_TMG_R_Template
• AS_TMG_R_TemplateTask_Precedent
  • Nested array in AS_TMG_R_TemplateTask
• AS_TMG_OnboardingRequest
• AS_TMG_OnboardingFundingDetails
  • Nested in AS_TMG_OnboardingRequest

CDT Name	Expression Rule Name	Parameter to update
AS_TMG_R_TaskCategory	AS_TMG_ADT_BL_auditConfig_R_TaskCategory	simpleFields
AS_TMG_R_TaskRef	AS_TMG_ADT_BL_auditConfig_R_TaskRef	simpleFields
AS_TMG_R_Template	AS_TMG_ADT_BL_auditConfig_R_Template	top-level simpleFields
AS_TMG_R_TemplateTask	AS_TMG_ADT_BL_auditConfig_R_Template	simpleFields in the fieldName parameter where "templateTasks" is the value.
AS_TMG_R_TemplateTask_Precedent	AS_TMG_ADT_BL_auditConfig_R_Template	simpleFields in the "templateTaskPrecedents" structure
AS_SRQ_OnboardingFundingDetails	AS_TMG_ADT_BL_auditConfig_OnboardingRequest	simpleFields
AS_SRQ_OnboardingRequest	AS_TMG_ADT_BL_auditConfig_OnboardingFundingDetails	simpleFields

If you modify one of the CDTs or one of the associated child CDTs listed in the table, reexamine the configuration rule for the modified CDT to determine if it requires updating.

Auditing configuration for each CDT are stored in following rules:

• AS_TMG_ADT_BL_auditConfig_< CDT Name >
• AS_TMG_ADT_BL_auditConfig_R_TaskCategory
• AS_TMG_ADT_BL_auditConfig_R_TaskRef
• AS_TMG_ADT_BL_auditConfig_R_Template
• AS_SRQ_ADT_BL_auditConfig_OnboardingRequest
• AS_SRQ_ADT_BL_auditConfig_OnboardingFundingDetails

Setting up an audit

To audit a field in a CDT:

1. Open the CDT and choose the field you want to audit.

2. Find the expression rule associated with that CDT.

   • See table above for list of expression rules and their associated CDTs.
3. If you are auditing a parent CDT, update the top-level simpleFields parameter.
4. If you are auditing a nested CDT, update the simpleFields parameter within that nested value.

EXAMPLE: Adding and auditing a new field

You may want to add Customer Type as a new parameter to your service request templates and then monitor any changes made. See Template Selection Attributes.

To add and audit the Customer Type field to a template:

1. Open the AS_TMG_ADT_BL_auditConfig_R_Template expression rule.

2. Add the new customerType field to the AS_TMG_R_Template CDT.

   • See the table above for associated expression rules and CDTs.
3. Add the customerType field to the simpleFields array.

4. Save your changes.

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    /*
    Audit config for
    'type!{urn:com:appian:types:AS:TMG}AS_TMG_R_Template'
    */
    {
      idField: "templateId",
      simpleFields: {
        /*"templateId", excluded since it is the primary key*/
        "templateName",
        "templateDesc",
    !    "customerType",
        /*"templateTasks", excluded since it is tracked in complexFields*/
        "onboardingTypeCode",
        "regionCode",
        /*"createdBy", no need to track changes to this*/
        /*"createdDatetime", no need to track changes to this*/
        /*"modifiedBy", no need to track changes to this*/
        /*"modifiedDatetime" no need to track changes to this*/
   	
      },
    ...
   

EXAMPLE: Adding and auditing a new field in a nested array

Adding and auditing a new field in a nested array can be a complex set of steps. For example, if you want to add and track SLA Days in the AS_IO_R_TemplateTask CDT, which is nested in the AS_TMG_R_Template CDT, you will need to do the following:

1. Open the associated AS_TMG_ADT_BL_auditConfig_R_Template expression rule.
2. Locate the fieldName templateTasks inside the complexFields array.
3. Locate the simpleFields array.
4. Add the "slaDays" field to the array.

5. Save your changes.

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    /*
    Audit config for
    'type!{urn:com:appian:types:AS:TMG}AS_TMG_R_Template'
    */
    {
      idField: "templateId",
      simpleFields: {
        /*"templateId", excluded since it is the primary key*/
        "templateName",
        "templateDesc",
        /*"templateTasks", excluded since it is tracked in complexFields*/
        "onboardingTypeCode",
        "regionCode",
        /*"createdBy", no need to track changes to this*/
        /*"createdDatetime", no need to track changes to this*/
        /*"modifiedBy", no need to track changes to this*/
        /*"modifiedDatetime" no need to track changes to this*/
   	
      },
      complexFields: {
        {
          fieldName: "templateTasks",
          auditFieldName: "templateTasksChanges",
          idField: "templateTaskId",
          simpleFields: {
            /*"templateTaskId", excluded since it is the primary key*/
            /*"templateId", excluded since it is the foreign key to the parent*/
            "taskRef.taskRefId",
            "groupAssignee",
            "taskDesc",
            /*"templateTaskPrecedents", excluded since it is tracked in complexFields*/
    !        "slaDays"
          },
    ...