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Connected Claims Object Reference

This content applies solely to Connected Claims, which must be purchased separately from the Appian base platform. This content was written for Appian 24.2 and may not reflect the interfaces or functionality of other Appian versions.

Introduction
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This reference page is designed to provide you with a comprehensive overview of the objects that require modification to work in your target environment. It lists each object and the specific values you need to adjust for optimal performance of Connected Claims.

There are two approaches for this:

  1. Direct Modification: Directly change the values to match your target environment specifications.
  2. Package Redeployment: Identify the necessary values, then redeploy the package with these values set in the configuration file.

Integrations
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Integrations Note
FAI_getFraudScore Holds Username and Password of Neo4j. Leave unconfigured if you don't want to set up the fraud systems integration.
FAI_relatedEntities Holds Username and Password of Neo4j. Leave unconfigured if you don't want to set up the fraud systems integration.

Constants
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Environment and service URLs
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Constant Value/Get Value
CCS_SITE_URL_FOR_
SAFE_LINK		 Environment URL for Customer Service.
Format: https://xyz.appiancloud.com/suite/
CCS_SWITCH_WRITE_
TO_NEO4J		 FALSE
Note: This constant is for integrating the fraud graph.
If you do not have the fraud graph on the target environment set up, then set the value of constant = FALSE.
CF_ENVIRONMENT_URL CF Site URL
Format: https://xyz.appiancloud.com/suite/
FSA_SITE_SAFE_URLs Holds the safe URLs for various tabs in Field Service Applications.
Format:
1. https://xyz.appiancloud.com/suite/sites/field-service-app/page/work-orders
2. https://xyz.appiancloud.com/suite/sites/field-service-app/page/inventory
3. https://xyz.appiancloud.com/suite/sites/field-service-app/page/customer-360
4. https://xyz.appiancloud.com/suite/sites/field-service-app/page/services
FSA_SITE_URL FSA Site URL for Start Process
Format: https://xyz.appiancloud.com/suite/tempo/start-process/
ICM_BASE_URL Base Environment URL.
Format: https://xyz.appiancloud.com/suite/sites/
ICM_FNOL_SITE_URL FNOL Site URL.
Format: https://xyz.appiancloud.com/suite/sites/insurance-first-notification-of-loss
ICM_FAI_SITE_URL FAI Site URL.
Format: https://xyz.appiancloud.com/suite/sites/insurance-fraud-alerts-and-investigation
ICM_SUBROGATION_SITE_
URL		 Claim Recovery Site URL.
Format: https://xyz.appiancloud.com/suite/sites/claim-recovery
ICM_SETTLEMENT_SITE_URL Settlement Site URL.
Format: https://xyz.appiancloud.com/suite/sites/insurance-claims-operations-settlement
ICM_FSA_SITE_URL Insurance FSA Site URL.
Format: https://xyz.appiancloud.com/suite/sites/field-service-for-insurance
ICM_CSA_SITE_URL Insurance Litigation Site URL.
Format: https://xyz.appiancloud.com/suite/sites/insurance-customer-service
ICM_LITIGATION_SITE_
URL		 Litigation Site URL.
Format: https://xyz.appiancloud.com/suite/sites/insurance-litigation-cases
ICM_PROCESS_MINING_SITE_
URL		 Process Mining Site URL.
Format: https://xyz.appiancloud.com/suite/sites/Process-Monitoring-and-Improvements
SERVICE_360ENVIRONMENT
URL		 Base Environment URL
Format: https://xyz.appiancloud.com/suite/

Business rules
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Constant Value/Get Value
BREM_CATEGORY_ID_CLAIM_ROUTING_
PRELIMINARY_RISK_ASSESSMENT		 Update/ Verify the value of this constant to the
ID of the business rule created. If you create this category
from the front-end business rule configurations,
the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_AML_
BENEFICIARY_VERIFICATION		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_CLAIM_
COMPLEXITY_CLASSIFICATION		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_CLAIM_
ASSIGNMENT		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_CLAIM_
EXPENSE_INTITIAL_RESERVES		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_CLAIM_
LOSS_INTITIAL_RESERVES		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_CLAIM_
AUTO_SETTLEMENT		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_REJECT_
APPROVE_CLAIM_AFTER_FNOL		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_FNOL_
VALIDATION		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_CATEGORY_ID_INITIATE_
SUBROGATION		 Update/ Verify the value of this constant to the ID of the business rule created. If you create this category from the front-end business rule configurations, the ID can be found by triggering this query. SELECT RULE_CATEGORY_ID_PK FROM \`BREM_RULE_CATEGORY\` WHERE \`RULE_CATEGORY_NAME\` LIKE '%<Name of rule category you provided on front end>%'
BREM_INT_ATTRIBUTE_
EXPRESSION		 Set the value of this constant with the ID returned by this query: SELECT \`RULE_ATTRIBUTE_ID_PK\` FROM \`BREM_RULE_ATTRIBUTE\` WHERE \`RULE_ATTRIBUTE_NAME\` LIKE '%DummyExpressionResultAttribute%' ORDER BY \`RULE_ATTRIBUTE_ID_PK\` DESC

Data sources
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Constant Value/Get Value
BAM_DATA_SOURCE jdbc/Appian (BAM framework Datasource)
BFM_DATA_SOURCE jdbc/Appian (BFM framework Datasource)
BREM_DATA_SOURCE jdbc/Appian (BREM framework Datasource)
CCS_DATA_SOURCE jdbc/Appian (CCS framework Datasource)
SERVICE_360_DATA_SOURCE jdbc/Appian
QST_TXT_DATA_SOURCE jdbc/Appian

Email and Service 360
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Constant Value/Get Value
CF_SURVEY_SENDING_EMAILS Sender email to be used to send email.
SERVICE_360_COMMS_EMAIL
_SENDER_SENDGRID		 Sender email to be used to send email for support.
SERVICE_360_SENDER_EMAIL SELECT `email` FROM `CRM_CONTACT` WHERE `email` LIKE '%processmodeluuid%' and `lastname` = 'Intake' and `firstname` = 'CLAIMS'
Note: The value has to be appended by the environment URL in the end
Format: processmodeluuid0006e543-b132-8000-01f5-7f0000014e7a@xyz.appiancloud.com
SERVICE_360_ENV_CUSTOMER
_RESPONSE_TEMPLATE_ID		 Create the template with the name 'Response from Customer' from the front-end configuration that you would like to use for this use case (i.e., wherein the email you expect as a user of this system to receive when a customer replies back on any existing email communication)
SERVICE_360_SYSTEM_CONTACT_ID SELECT `id` FROM `CRM_CONTACT` WHERE `email` LIKE '%processmodeluuid%' and `lastname` = 'Intake' and `firstname` = 'CLAIMS'
SERVICE_360_ENV_CLAIM_APPROVED
_TEMPLATE_ID		 SELECT `TEMPLATE_ID_PK` FROM `SERVICE_360_TEMPLATE` WHERE `TEMPLATE_SUBJECT` like '%Claim Approved%'
Note: Create the template with the name 'Claim Approved' from the front-end configuration that you would like to use for this use case.
SERVICE_360_ENV_CLAIM_REJECTED
_TEMPLATE_ID		 SELECT `TEMPLATE_ID_PK` FROM `SERVICE_360_TEMPLATE` WHERE `TEMPLATE_SUBJECT` like '%Claim Rejected%'
Note: Create the template with the name 'Claim Rejected' from the front-end configuration that you would like to use for this use case.
SERVICE_360_APPIAN_CURRENT_VERSION Appian version on which the target environment is running.

Miscellaneous
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Constant Value/Get Value
GOOGLE_MAPS_API_KEY Holds Google Maps API key. This is used to have the smart address picker populated, as well as showing addresses on Google Maps in different apps of Connected Claims.
ICM_FAI_USE_FRAUD_INTEGRATION FALSE
Note: If you want to have the fraud graph on your claim dashboard and don't have the fraud system (like neo4j), you can set the value of this constant as FALSE, which allows the system to render fraud graphs from the primary database. (This feature is only available for P&C - Automobile LoB until this Connected Claims version)

Feedback
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