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Using Google AI Services

Appian has a robust set of built-in artificial intelligence (AI) capabilities to automate many of your most common tasks, such as:

  • Document classification
  • Document extraction
  • Email classification

Appian's built-in AI capabilities are only available for Cloud customers at this time. Self-managed and Appian Gov Cloud customers don't have access to these features. Other built-in capabilities are available for both Cloud and self-managed customers.

To complement our built-in AI capabilities and address any limitations for the customers listed above, we also offer low-code ways to use Google's AI functionality within your Appian applications. This page describes what features are available, how to get started, and how your data remains secure.

Note:  Customers who wish to use Google services in Appian will need to bring their own Google Cloud credentials to do so.


Feature Description
Google Cloud Natural Language Perform entity and sentiment analysis to collect information from HTML or plain text. Using these capabilities on elements of text allows you to identify key subjects such as people, places, and events, determine a user's opinion or conveyed emotion, and even classify the contents of the text into predefined categories.
Google Cloud Translate Quickly and easily detect the language of a piece of text, and then translate it into the desired language.
Google Cloud Vision connected system Collect key information and structured data from images. Using this feature, you can extract the colors, logos, and labels of an image and then organize that information into categories. This functionality also allows you to extract text from a PDF or image. When working with contracts, you may find Google Cloud Vision useful to extract signatures or written names.
Google Cloud Document AI Leverage Google's document processing capabilities. Create integrations to use Google Cloud Document AI services with Appian.
Google Cloud Storage connected system plug-in To support the available Google Cloud AI services and store related documents or files, you can use Google Cloud Storage to store the items in a bucket. Cloud Storage allows you to store and retrieve an unlimited amount of data from a secure location. This is often used alongside other Google Cloud service to store the items being evaluated. Once you’ve configured the connected system, create an integration to retrieve the data about a file, delete a file, create a new bucket, and more.


Review the sections below to ensure you are ready to begin building AI into your application using Google services.

If you already have a Google Cloud account set up for your business, you can use that account to create service accounts and service account keys. As long as you have a valid Google Service Account and key, you can configure and use the AI smart services, plug-ins, and connected systems.

To use certain AI functionality, you will need to download and deploy additional plug-ins before you can use the Appian design objects in your application.

System requirements

  • To use the Google Cloud AI connected systems and connected system plug-ins, Appian must be running version 19.2 or higher.
  • A supported web browser.
  • If your Appian installation is on a dedicated VPN, the VPN must allow Google's APIs to be accessible from the application server.

Deploy plug-ins

To use Google's machine learning models or access a Google Cloud Storage bucket in your application, you'll need to deploy the Google Cloud Storage connected system plug-in.

To deploy the plug-in for Appian Cloud installations:

  1. In your Appian environment, log in as a system administrator.
  2. Go to > Admin Console.
  3. On the left side of the console, click Plug-ins.
  5. Search for and click the desired plug-in. Note that only cloud-approved plug-ins that are supported for your site's version of Appian will appear.
  6. Click DEPLOY.

To deploy plug-ins for self-managed installations, see Appian Suite Plug-Ins.

Using Google AI Services