The RWM application was deprecated with Appian 24.1. The application will no longer be updated or pre-installed for new Appian Cloud sites with Appian RPA enabled. RWM will be removed in a future release and we encourage customers to use the Operations Console to manage robots instead. |
IntroductionCopy link to clipboard
As you get set up and begin using the Robotic Workforce Manager (RWM) application, you might have questions or issues about the application. Check below to see if your question already has an answer!
GeneralCopy link to clipboard
Does RWM support one application in one environment integrating with multiple RPA vendors?Copy link to clipboard
Yes, an RWM application can be connected to multiple RPA vendors. There are selection filters in the application to see objects in reports for one RPA vendor at a time versus all at once.
Does RWM support one application in one environment integrating with multiple servers of the same RPA vendor?Copy link to clipboard
Yes, an RWM application can be connected to multiple servers of the same RPA vendor. There are selection filters in the application to see objects in reports for one server instance at a time versus all at once.
Why don't the robotic processes scheduled in RWM appear in the external RPA console's scheduler?Copy link to clipboard
RWM retrieves scheduler data from the integrated RPA systems, but it does not push processes scheduled in RWM into external systems. RWM maintains its own scheduler system which kicks off those processes in the RPA system when the time comes.
No data are being pulled from the RPA system into RWM. What's wrong?Copy link to clipboard
There may be a few things preventing RWM from retrieving data:
- Is the ETL sync flag
RWM_<RPA vendor initials>_FLAG_PROCESS
turned on? The heartbeat process must also be on for versions prior to RWM 4.1. - Did the previous historic data load successfully?
- Are there any data present in the
RWM_WORK_ITEM_DETAILS
table in RWM? - Were the end date and start date values set correctly? It's easy to accidentally set the end date to be after the start date. For non Blue Prism configurations, this is set in
RWM_<RPA Vendor Initials>_HISTORIC_START_DATE
andRWM_<RPA Vendor Initials>_HISTORIC_END_DATE
. See similar question below for setting these values in Blue Prism.
RWM's resource statuses are not refreshing. What's wrong?Copy link to clipboard
Is the ETL sync flag RWM_<RPA vendor initials>_FLAG_PROCESS
turned on? The heartbeat process must also be on for versions prior to RWM 4.1.
Blue PrismCopy link to clipboard
How do you increase the timeout for the WebService call from Blue Prism that pushes ETL data to RWM?Copy link to clipboard
In Blue Prism, navigate to the System Tab > Web API Services > Appian Skill > Advanced Settings > and set the Timeout value.
How do you test Blue Prism and RWM connectivity?Copy link to clipboard
In RWM 4.2 or newer, use the integration object in RWM RWM_testAppianWebAPICall
to call a Blue Prism process that subsequently calls RWM. This tests both calls from RWM to Blue Prism and also for Blue Prism to call RWM.
When I run the ETL in Blue Prism to push data to RWM, I receive message 404 error “Unexpected error Error during Web API HTTP Request"Copy link to clipboard
Check whether the checkbox value Expose
is checked in the System tab > Web API Services > Appian Skill > Send Data to Appian > Parameters > Expose.
I'm running the historic load for RWM from Blue Prism, but no data are coming into RWM. What's wrong?**Copy link to clipboard
Were all Blue Prism setup steps completed? And if so, were the end date and start date set correctly? It's easy to accidentally set the historic load end date after the start date. In Blue Prism, this is set within Blue Prism, in System > Processes / Objects > Environment Variables.
I'm using RWM 4.0.2, but the Blue Prism package won't import successfully.Copy link to clipboard
Blue Prism 6.6 or newer is required for RWM 4.0.2 to be used with Blue Prism.
UiPathCopy link to clipboard
Does RWM work with the community edition of UiPath?Copy link to clipboard
No, UiPath Community Edition is not supported, only the UiPath Enterprise edition.
What is the difference between multi-tenant and multi-instance configurations of RWM with UiPath?Copy link to clipboard
Multi-tenant refers to different tenants of the same UiPath Orchestrator, while multi-instance refers to using multiple, different UiPath Orchestrators.
Automation AnywhereCopy link to clipboard
Integration calls from RWM to Automation Anywhere throws errors. If this is a result of special characters in the authentication credentials, such as a password or API key, how can I resolve this?Copy link to clipboard
Escape the special characters such as underscores with a backslash \
.