|This content applies solely to Robotic Workforce Manager, which must be purchased separately from the Appian base platform. This content was written for Appian 22.1 and may not reflect the interfaces or functionality of other Appian versions.|
As you get set up and begin using the Robotic Workforce Manager (RWM) application, you might have questions or issues about the application. Check below to see if your question already has an answer!
Only if you had these integrations set up before upgrading to RWM 5.6.
If you adopted RWM 5.6 as your first installation, you'll only be able to use RWM with Appian RPA.
If you adopted RWM 5.6 as an upgrade from an earlier installation, you can use your existing integrations with Appian RPA, Blue Prism, Automation Anywhere, nad UiPath. If this applies to you, you will see selection filters in the application to see objects in reports for one RPA vendor at a time versus all at once.
No, an RWM application can't be connected to multiple servers.
RWM retrieves scheduler data from the integrated RPA systems, but it does not push processes scheduled in RWM into external systems. RWM maintains its own scheduler system which kicks off those processes in the RPA system when the time comes.
There may be a few things preventing RWM from retrieving data:
RWM_JD_FLAG_PROCESSturned on? The heartbeat process must also be on for versions prior to RWM 4.1.
RWM_WORK_ITEM_DETAILStable in RWM?
Is the ETL sync flag
RWM_JD_FLAG_PROCESS turned on? The heartbeat process must also be on for versions prior to RWM 4.1.
In Blue Prism, navigate to the System Tab > Web API Services > Appian Skill > Advanced Settings > and set the Timeout value.
In RWM 4.2 or newer, use the integration object in RWM
RWM_testAppianWebAPICall to call a Blue Prism process that subsequently calls RWM. This tests both calls from RWM to Blue Prism and also for Blue Prism to call RWM.
Check whether the checkbox value
Expose is checked in the System tab > Web API Services > Appian Skill > Send Data to Appian > Parameters > Expose.
Were all Blue Prism setup steps completed? And if so, were the end date and start date set correctly? It's easy to accidentally set the historic load end date after the start date. In Blue Prism, this is set within Blue Prism, in System > Processes / Objects > Environment Variables.
Blue Prism 6.6 or newer is required for RWM 4.0.2 to be used with Blue Prism.
No, UiPath Community Edition is not supported, only the UiPath Enterprise edition.
Multi-tenant refers to different tenants of the same UiPath Orchestrator, while multi-instance refers to using multiple, different UiPath Orchestrators.
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