Introduction

Robotic Workforce Manager (RWM) requires a number of background processes to ensure that it stays continually up to date with information from external RPA systems, as well as Appian BPM processes. It also needs to update external systems.

While the details below may appear in other parts of the RWM documentation, the tables below provide a summary of all the background processing at a high level.

RWM background processes

Name	Description	External System	Frequency	Primary Process
ETL Sync (non Blue Prism RPA vendors)	Retrieves data for processes, resources, sessions, queues, work items, queue items, exceptions, alerts	All RPA vendors except Blue Prism	Configurable in RWM with RWM_JD/UI/AA_ETL_TIME_INTERVAL, default 15 minutes	RWM JD/UI/AA Wrapper Model
ETL Sync (Blue Prism)	Retrieves data for processes, resources, sessions, queues, work items, queue items, exceptions, alerts	Blue Prism	Configurable in Blue Prism with the RWM ETL Scheduler, default 15 minutes	Blue Prism process: RWM_GetDataFromBPtoAppian, Appian Web APIs: BP_WS_updateResourceStatusDetails, BP_WS_toUpdateProcess, All BP_WS_ Web API Objects
Start Process (non Blue Prism RPA vendors)	Starts process in external RPA system	All RPA vendors except Blue Prism	Executes immediately from user input via API call	RWM JD/UI/AA Start Process
Start Process (Blue Prism)	Starts process in external RPA system	Blue Prism	Request sent to Blue Prism immediately, Blue Prism executes processes every 3 minutes	RWM Start Process
Daily Scheduler	Starts scheduled processes in external RPA system	All RPA Vendors	Daily at 12:00 AM GMT	RWM Daily Process for Scheduler, RWM JD/AA Daily Process for Scheduler
Update BPM processes	Retrieves all Appian process models and their instance details, including instance count	Appian BPM	Configurable in RWM with RWM_BPM_HB_TIMER_INTERVAL, by default 60 minutes	RWM HB Dump BPM Process Models