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AI Add-On Modules

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This content applies solely to Connected Claims, which must be purchased separately from the Appian base platform. This content was written for Appian 26.6 and may not reflect the interfaces or functionality of other Appian versions.

What Connected Claims modules provide

Connected Claims’s modular architecture allows you to extend the base application with additional features and functionality to meet your specific use claim and business needs. You can integrate these additional capabilities with your Connected Claims application via module extensions, giving you complete control over how you customize your Connected Claims application to meet your process and business needs.

For example, would you like to leverage AI in your Connected Claims to analyze and summarize claims documents and comments or engage with a chatbot to gain additional insights on a claim record? With our AI module extensions you can leverage generative AI directly in your application to accelerate your claim research and review process, quickly obtaining the information you need to simplify your claim management process.

Ready to begin? Unlock the full potential of Connected Claims with these AI module extensions.

AI add-on modules

Leverage the benefits of AI-powered tools and empower your users with advanced functionalities that streamline claim management processes by integrating one or more of these modules with the Connected Claims Base application.

MODULE DESCRIPTION USER(S) GET STARTED
AI Chat with Claim Adds an AI-powered chatbot to the Case Summary view, allowing users to gain additional insights about the claim.
  • Case Managers
  • Case Workers
 1. Install
2. Setup
AI Claim Comment Summary Enable private AI to analyze and process comments on a claim and generate a summary.
  • Case Managers
  • Case Workers
 1. Install
2. Setup
AI Claim Document Summary Enable private AI to analyze and process user-uploaded PDF claim documents and generate a document summary.
  • Case Managers
  • Case Workers
 1. Install
2. Setup
AI Coverage Analyzer Leverage Appian AI skills to assist claim adjusters and examiners in determining whether a claim is covered under a claimant's policy.
  • Case Managers
  • Case Workers
 1. Install
2. Setup
AI Policy Document Assistant Utilizes private AI to analyze, summarize, and generate insights from user-uploaded PDF policy documents.
  • Case Managers
  • Case Workers
 1. Install
2. Setup
Claim Coverage Verification AI Automatically verifies claim coverage details using AI-powered analysis to ensure accurate coverage determination.
  • Case Managers
  • Case Workers
 1. Install
2. Setup
Claim Triage Agent Uses AI to automatically assess and prioritize incoming claims based on severity, complexity, and urgency factors.
  • Case Managers
  • Case Workers
 1. Install
2. Setup

Connected Claims only comes out-of-the-box with the advanced and premium capability tiers.

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