Install AI Chat with Claims Module - MariaDB

Prepare for installation

The AI Chat with Claims add-on module ships as a separate application supported on Connected Claims. After the AI Chat with Claims module is incorporated with Connected Claims, the module places the Records Chat Component on the claim record summary so claims adjusters can ask AI questions about a claim.

This guide outlines the steps for downloading and installing the AI Chat with Claims add-on module for MariaDB to use it with your Appian Connected Claims Base application.

Before starting the installation process, review the System Prerequisites to make sure all minimum requirements are met.

System prerequisites

This section details the minimum requirements your system must meet to run the AI Chat with Claims module.

Before installing the AI Chat with Claims module, ensure your environment meets the following requirements:

• Appian platform running version 26.6 or greater.
• An Appian Cloud environment with the advanced or premium platform tiers.
• A supported version of MariaDB as a business data source.
  • Note: The instructions on this page are for MariaDB databases. For use with other databases, the SQL script.
• A supported web browser.
• Imported Connected Claims Management Base Application application version 2.0 and higher, which includes the following application containers:
  • Connected Claims Management Base (CCM)
  • CCM Studio Generated Objects

Download the software package

Download the software package from the Appian Community site to obtain the installation files for the AI Chat with Claims add-on module. The software package contains the following files, which you use in the remaining installation tasks:

• ConnectedClaimsManagementAddOnClaimChatAiv1.3.0.zip
• ConnectedClaimsManagementAddOnClaimChatAiv1.3.0.properties
• 01.ConnectedClaimsManagementAddOnClaimChatAiv1.3.0.sql

To download the software package:

1. In My Appian, navigate to the Support tab.
2. Select DOWNLOADS > SOLUTIONS.
3. In the grid, click Appian Connected Claims.
4. Under Downloads, click Appian Connected Claims and agree to the License Agreement.
5. Click CCM Add On: Claim Chat AI v1.0.0 to download and unzip the ConnectedClaimsManagementAddOnClaimChatAiv1.3.0.zip to access the installation files.

Import the application

Importing the application adds the AI Chat with Claims module to your Appian environment, enabling AI-powered chat functionality within claim records.

Import the application into the target environment.

To import the application:

1. In the target environment, log in as the deployment user.
2. Navigate to the Appian Designer.
3. Click IMPORT.
4. Click UPLOAD and choose the application ConnectedClaimsManagementAddOnClaimChatAiv1.3.0.zip file you downloaded when you downloaded the software package.
5. Click the Include related import customization file checkbox and click UPLOAD. Select the ConnectedClaimsManagementAddOnClaimChatAiv1.3.0.properties file you downloaded when you downloaded the software package.
6. Click INSPECT to ensure that there are no complications on import.

   Note:  Inspection could take several minutes and may time out. If this occurs, the import continues in the background.

7. Click IMPORT.

   Note:  The import may time out due to file size, but the import continues in the background.

8. Review the import results to verify the following CCM Add On: Claim Chat AI (CCM_CCAI) application container was imported.

Set up the module after installation

After you install the AI Chat with Claims module, follow the setup steps to start using this functionality with Connected Claims.

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