After installing the Case Record Chat module, you need to incorporate it with Case Management Studio. This page walks you through the recommended incorporation steps.
To incorporate Record Chat with Case Management Studio, you need to add it to the Case Summary by performing the following steps:
In the contents parameter of CMGT_SS_AI_AppianSmartSuggestionsWrapper_Display call the CMGT_RC_AI_RecordChatCases_Display interface and pass in the the case
parameter.
Setup the Case Record Chat Module