This page applies to Appian Cloud only. It may not reflect the differences with Appian Government Cloud.
Customers of Appian Cloud can use email to enable communication between their Appian Cloud environments and users. This page explains the email features that are available to Appian Cloud customers and how they can be used.
Appian Cloud provides email-as-a-service for all Appian Cloud sites by default. An Appian Cloud site will send an email for system notifications or when a designer configures a process model to send an email.
Appian supports sending emails with a custom address in the From: header. See Configuring Custom Email Senders page for more information.
Appian Cloud email-as-a-service IP addresses are published in up-to-date Sender Policy Framework (SPF) records. These IP addresses are subject to change.
If a site is found to be sending mail that affects the deliverability of Appian Cloud emails, such as spam or a large volume of messages to undeliverable addresses, a limit may be applied to that site. If this happens to your site, you will be notified via a support case.
As of release 22.3, it is possible to setup DKIM signing for custom, non-Appian domains.
If you have a custom domain, you can use these instructions to configure DKIM signing in Appian Cloud.
Note that it is not yet possible to configure DKIM signing for Appian-owned domains, i.e. appian-customer.com or appiancloud.com. That functionality will not require customer configuration and will be delivered at a later date.
Appian Cloud email-as-a-service also provides a capability to receive mail. This supports sending an email message to a process.
In Appian Cloud it is possible to start new process instances using an email trigger sent to a specific process model. Appian Cloud sites have been configured to accept incoming email for running processes as well as for specific events.
When an email message is sent to a process model, the message is also received by all running instances of that process model for which there's an active receive message event configured to listen for email messages.
Appian Cloud email servers are configured with a 70 MB limit for the total size of the email.
Email messages sent to Appian Cloud processes must use one of the following formats:
1
process<id>@subdomain.appiancloud.com
1
event<eventId>@subdomain.appiancloud.com
1
2
processmodel<id>@subdomain.appiancloud.com
processmodeluuid<model_uuid>@subdomain.appiancloud.com
If the Appian Cloud email-as-a-service does not meet your requirements, you may use your own custom email service for outbound email, inbound email, or both. A secure, network connection to your email service is required. This may require creating a VPN integration. Information on the requirements for configuring a VPN integration tunnel can be found on the Self Service VPN Integration page.
Once a secure, network connection is available, create a support case on Appian Community to have your site configured to use your custom email service.
