This page provides guidance on how to interact with News posts in Tempo and manage your News feed. The News tab displays an ongoing list of entries created by fellow users, system administrators, and internal business processes. This Work Platform interface allows you to openly communicate with other users and stay informed with events occurring within the Appian system.
The entries that display are based on how you manage your News feed and how other users or system administrators target their entries. Longer entries are truncated and can be expanded to view all the content by clicking the More link at the end of the entry. If an entry includes a file attachment, you can download the file by clicking the file link.
A secured entry displays the closed lock icon next to the timestamp. For secured events, rest your pointer on the lock to display the target audience.
Records added to a business or system event display below the entry content. Clicking a record tag opens the record's Summary dashboard.
See also: Records
Only the two most recent comments are displayed for each entry. To view additional comments, click Show # comments.
Up to 50 comments are displayed in the feed when comments are expanded. To hide all but the two most-recent comments, click Hide Comments.
Up to 1,000 of the most-recent comments to an entry can be displayed in the Entry Details View.
You can manage the type of entries that appear automatically in your News feed by subscribing to specific feeds, following users, and joining audience groups.
Topic-specific feeds are created by system administrators. When an event, such as a process milestone or other important process-driven event, is created for a specific feed, only users subscribed to that feed will see it in their News feed.
See also: Feed Subscriptions
The option to "follow" a user lets you select who you see posts from in your News feed. If you follow a user, any post created by the user will automatically display in your News feed.
To follow a user, complete the following:
Any posts the user creates will now show up in your News feed. In order to view posts previously created by the user, refresh your browser.
If you unfollow a user, posts created by the user will stop automatically showing up in your News feed. You can continue to receive messages from them, but you will no longer see posts made by them unless they add you or one of your groups as a participant to the post or you search for it.
Tempo Message Audience Groups are target groups for Tempo feed entries. You can add an audience group as a participant on a post or a recipient of a message. For example, a company might choose to have an IT Service Desk audience group, so that you can message your IT department directly from Tempo.
Audience groups are created by your system administrators. To see which groups you can target entries to, click the Message tab on the News feed, then click the To: field.
By becoming a part of an audience group, you can see entries targeted to that group that you might not otherwise see in your News feed. Note that joining an audience group depends on the security configurations of the group. Some audience groups are public, meaning you are automatically a member of them. Others are restricted such that you must be added by an administrator of that group in order to join. Talk to your system administrator about joining restricted groups.
To learn more about how to add audience groups to the Tempo Message Audience Groups system group, see Tempo Message Audience Groups.
On the left-side of the News feed, you can select from the views below to filter entries and change their sort order depending on the view selected.
This view lists all the following entries by the most recently added:
This view lists the same entries you see in the All view but sorts them by those with the most-recent activity. Activity includes both the initial creation of an entry and comments added to it. For example, if a user adds a comment to an entry created yesterday, it now becomes the first on the list.
This view lists any News entries that you are a part of, which include the following:
Note: If at any time, you are removed from a group and in turn lose viewer rights to a locked message, the entry no longer displays in your Participating view even if you've commented on it. If it is an unlocked message, however, that entry continues to appear in your Participating view regardless of your group membership status.
This view lists the kudos entries for all users visible to you, whether or not you follow the recipient or sender. The entries are sorted by most-recent activity, similar to the Updates view.
This view lists favorite feed items that you starred by clicking the star icon for the entry.
On the News feed, you can add any of the following types of entries:
You can only target entries to users and groups you have viewer rights to.
Note: Take care when creating entries. Only system administrators can delete them once a comment or hazard is added.
A post is an entry that displays on the News feed of your followers and any users and groups you specify.
Followers are users who have selected the Follow option on your user card or User Profile page.
See above: Follow users
Adding users and groups to a post makes the post appear in their news feed automatically, even if they are not following you. Specific users added to the post receive an email notification that they were added to it with a link to the post. Any users specifically added also see it in their Participating view.
Any user can search for your post.
To create a post, complete the following:
The post displays on your News feed and the News feed of your followers and any users and groups you added to the post. By default, you receive an email notification when a user comments on it.
See also: Notifications
Messages are entries you can send to a single user or group, multiple users and/or groups, or all users in the system. Only the recipients you send the message to and any users and groups added to the message can view it. The message will not show up in the search results of other users.
The message you send can be "locked" or "unlocked."
To send a message to a single user or group or a list of users and/or groups, complete the following:
To send a message to all users (also known as the Everyone group):
By default, recipients receive an email notification that the message was created, and you receive an email notification when a user comments on your message. Users do not receive email notifications for messages sent to the Everyone group.
If another user adds additional users and groups to your message, you also receive an email notification by default.
See below: Notify Others of an Entry
While you cannot add HTML tags to format your posts and messages in the News feed and Appian for Mobile Devices, you can enter a URL and it will render as a link.
Your URL must meet the following requirements to be recognized:
http://, https://, ftp://, or mailto://— or —www..com, .org, .net, .edu, .ly, or .gl
http://You can add a comment to any post, message, kudos, or event in your News Feed. Existing comments display below the entry.
To add a comment, complete the following:
By default, you receive an email notification when another user comments on something you already commented on.
Instructions for viewing and posting comments differ based on your type of mobile device.
Giving kudos to a user is a way to publicly show your praise for another user's work. The kudos display on the News feed of the recipient and your followers and can also be viewed from the recipient's User Profile page by all users. You can only give kudos to a single user to which you have viewer rights.
Note: You cannot send kudos to yourself, deactivated users, or users you do not have viewer rights to.
To give kudos to another user, complete the following:
By default, the user receiving the kudos receives an email notification that the kudos was created and you receive an email notification when a user comments on the kudos given by you.
Sending a social task to a user is a way to create a task for another user or yourself through Tempo.
Note: You cannot send a task to multiple users, deactivated users, or users you do not have viewer rights to.
To send a social task, complete the following:
By default, you will receive an email notification when the assignee comments on or closes a social task assigned by you.
See also: Closing Social Tasks
Each time you perform a search, you can restrict your results in one or more of the ways described below.
Note: These search options do not search through event source system names or event Data ("More Info").
Enter a word, the first part of a word, or multiple words into the search box and press Enter. The News feed returns posts, messages, kudos, and events that contain the search term(s) either in the main entry or a comment in the entry.
To search for a specific phrase, enclose the phrase in quotes ("").
Enter the text from: followed by a all or part of a name and press Enter. The News feed returns entries attributed to a user with a partial or full matching first name, last name, or username. For example, from:Smith might return entries by John Smith, Matt Smithers, Smith Jordan, Smithe Company, or robert.smith.
It does not search through comments attributed by the user.
To include both a first and last name, enclose the name in quotes. For example, from:"John Smith" will only returns entries attributed to John Smith.
By combining the two tactics above, you can search for entries that contain a specific keyword and were attributed by a specific author.
For example, contract from:"John Smith" only returns entries authored by John Smith that contain the word "contract." Entering from:"John Smith" contract returns the same results since contract is outside the quotes.
Enter the text is:starred along with your other search requirements to restrict results to only those you previously starred.
For example, is:starred contract only returns entries containing the word "contract" that were starred by you. Entering contract from:"John Smith" is:starred only returns entries authored by John Smith, containing the word "contract", and starred by you.
See above: Star Entries
Enter the text feed: followed by all or part of a feed name to restrict results to only those entries in that feed. If you enter part of a feed name, results from any feeds that start with that text are returned. If more than one feed starts with the text entered, results from all matching feeds are returned.
For example, depending on the feeds available, feed:New might return results from a New Customer feed and a New Support Case feed. If a New Support Case feed does exist, entering feed:"New Support Case" critical only returns results from the New Support Case feed that contain the word critical.
You do not need to be subscribed to a feed in order to return results from it.
See above: Subscribe to Feeds
By clicking the star icon at the bottom of an entry, you can add the entry to your Starred view and easily retrieve it through search.
If you want to bring a user's attention to an existing entry, you have two options:
You can add users and groups to any post, unlocked message, kudos, or unsecured event already on your News feed. By adding them to an entry, you are proactively bringing them into the conversation. An email notification is sent to any users that are added by default with a link to the entry. For specific users called out, the entry is also added to their Participating and Updates view.
To add users and groups to an entry, complete the following:
While adding a user or group to an entry is the ideal way to notify them of an existing entry, you can also just send them the direct URL for it. The URL will only work if the user has viewer rights to the entry.
Click the timestamp on an entry to display the Entry Details. The URL for the Entry Details view is the intuitive URL.
You can send this to other users for quick access to just that entry. Sending them the URL, however, does not add the entry to their Participating view unless they start commenting on it.
Users can delete their own posts, messages, kudos, and social tasks, as long as there are no comments on the entry.
System administrators can delete any feed entries, including system events. Deleting a feed entry deletes any comments and/or hazards associated with the entry. It also prevents the entry from returning in any search results.
If users attempt to access, post comments to, or post hazards to deleted entries, they receive an error. Starred entries (marked as a favorite by a user) are removed from the list of favorites and are no longer accessible by the user.
Note: This functionality does not include the ability to delete feed entries via the mobile application.
To delete a feed entry, complete the following:
Deletions are logged in deletion.log with the following information for review:
{username} deleted entry [id={id}] from {author|source} and [body={first 50 characters of body}]News
