Overview

The RWM application was deprecated with Appian 24.1. The application will no longer be updated or pre-installed for new Appian Cloud sites with Appian RPA enabled.

RWM will be removed in a future release and we encourage customers to use the Operations Console to manage robots instead.

Introduction

Appian's Robotic Workforce Manager (RWM) application works with Appian RPA, Blue Prism, or UIPath to govern and administer robots for robotic process automation (RPA). RWM enables the automation of the Center of Excellence (COE) and helps bridge the gap between human and digital workers. It helps identify and measure automation opportunities and provides visibility, governance, and control over the digital workforce. In addition, RWM empowers business users to manage robotic processes themselves by allowing them to start, schedule, and request new RPA processes, as well as seamlessly incorporating them into the process of managing process exceptions.

This page gives a high-level overview of the RWM application.

Sites

Figure 2.0.a: The Robotic Workforce Manager

The Robotic Workforce Manager is made of two sites:

Automation Planner: It is common for organizations to have hundreds or even thousands of RPA processes implemented. The Automation Planner module provides a way for the automation COE to manage the life cycle of RPA processes - from intake request to business and technical reviews, until the process is deployed in production. It also provides impact analysis and value assessment for RPA process that are in production.
Control Center: The Control Center provides data-driven insights about the digital workforce operations. In addition, it provides greater self-service for business users and allows them to start or schedule the robots on demand. Exception management, reconciliations, or approvals that people perform as part of robotic processes can be automated using this module. Tasks are assigned to the right person at the right time and are associated with completion time, escalations, or priority to ensure productive human-robot collaboration and process service-level agreement (SLA) management.

Following are the equivalent key terminologies used between RWM application with Appian RPA, BluePrism, UiPath, and Automation Anywhere.

RWM	Appian RPA	Blue Prism	UiPath	Automation Anywhere
Process	Robotic Process	Process	Process	Bot
Sessions	Executions	Sessions	Executions	Executions
Resource	Resource	Resource	Robots	Devices
Queue	Queue	Queue	Queue	Queue
Work Item	Queue Item	WorkItem	QueueItem	Work Item
Business Group	Business Group	Business Group	Tenant	Tenant

RWM for mobile

To use the RWM mobile app from an Android or Apple mobile device, see Appian for Mobile Devices.

The Appian Mobile App can be downloaded from the Google Play Store app or the Apple App Store app.

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