|This content applies solely to Robotic Workforce Manager, which must be purchased separately from the Appian base platform. This content was written for Appian 21.3 and may not reflect the interfaces or functionality of other Appian versions.|
Periodically, we release updates to the Robotic Workforce Manager (RWM) application that include enhanced features. Most customers will be able to take advantage of the newest features by deploying a patch to update their application. This page describes the steps to upgrade RWM to a new version.
Note that making certain changes to your environment will make upgrading more difficult. In order to take full advantage of the newest features, we suggest only making changes that are outlined in the RWM documentation on this site.
If your Appian installation includes different environments, such as development, staging, and production, we recommend following these instructions to upgrade each of your environments separately.
To properly upgrade RWM, you'll need:
You will need the following plug-ins deployed on your environment to upgrade RWM. Before you begin, you'll want to confirm the plug-ins are present.
To confirm if these plug-ins are available:
If you do not already have these plug-in deployed in your environment, you will need to deploy the plug-ins. To deploy plug-ins for self-managed installations, see Appian Suite Plug-Ins.
Upgrading RWM uses different files than installing the application for the first time. You will need to download the software patch that contains the following files, which will be used in the remaining steps. In the list below, each file lists the target RWM version:
RoboticWorkforceManager(RWM)v5.2.0SQLPatch.sql: SQL script to update the database tables for the newest version of RWM.
RoboticWorkforceManager(RWM)v5.2.0Patch.zip: Application patch to import into Appian.
You must be registered with your company on Appian Community to download this file.
To update your database tables to work with the latest release of RWM, you will need to run the DDL script in your database.
RoboticWorkforceManager(RWM)v5.2.0SQLPatch.sqlfile you downloaded in step 2.
Customers who use RWM without customizing objects should have a straightforward upgrade experience.
However, you can still upgrade RWM if you have modified supported objects. To carry over your customized objects to the new version of RWM, you'll need to merge them.
It is not recommended that customers modify objects that aren't supported during upgrade. You will lose changes to these objects when you attempt to upgrade RWM.
Most of the objects that appear with the status Conflict Detected while inspecting the upgrade patch are standard list objects. The upgrade patch may overwrite the values of the following constants. To avoid this, take note of the version and values of the following objects:
The final step is to import the patch into your Appian environment.
RoboticWorkforceManager(RWM)v5.2.0Patch.zipfile you downloaded in step 2.