Process Mining is deprecated with Appian 24.2 and will no longer be available in an upcoming release. Instead, we encourage customers to use Process HQ to explore and analyze business processes and data. |
A deviation is a change to an activity that negatively impacts the process's normal operation. Process Mining helps you uncover deviations and identify their root causes. A deviation's root cause may be the reason why other parts of the process aren't working as well as they could be, so identifying and fixing these issues is a key part of process optimization.
Note: Deviations are only available if a target model is connected to the selected log.
If you determine that a deviation is acceptable, you can add it to the White List to let others in your organization know that it's been analyzed and approved.
The Deviations page lists notable differences from normal activities in a process. You can use filters or the search function to change the deviations and information that appear on this page.
This page displays information such as:
To navigate the pages in the list, use the options below the table. Five deviations appear on each page by default, but you can change this value.
You can also view deviations within the target model and Variants page. Deviations influence conformance, which can be found on the Statistics page. If a deviation is whitelisted, it doesn't appear in any of these places.
Select a deviation to start root cause analysis, create a filter based on it, or add it to the white list.
Process Mining categorizes deviations and uses an icon to represent them graphically in the Target Model:
Icon | Deviation type | Description |
---|---|---|
Additional work | Activities were performed multiple times. For example, because there is a loop in the process. | |
Activity skipped | Activities were skipped in some variants. | |
Order switched | Activities occurred in a different order. |
Root cause analysis seeks to find the underlying reasons why a deviation occurred in the process. You can start this analysis from the Deviations or the Insights page.
To start root cause analysis for a deviation:
The results of the root cause analysis appear in the Insights page.
You can filter your view to show information related to a selected deviation. Select a deviation to view and apply filter options.
You can apply multiple deviation filters. Select one deviation at a time and click Filter to apply the filter. Repeat the process as needed.
When you create a filter on a deviation, only process variants and process runs with this deviation are displayed. This filter affects all displays such as process models, information, and statistics.
Click the trash can icon on the filter card to remove the deviation filter.
The white list is a collection of deviations that are deemed acceptable. This list appears as a table on the Deviations page and includes the following information:
Note: When you add a deviation to the white list, it is no longer considered a deviation and will be disregarded where deviations appear in Process Mining.
To navigate the pages in the list, use the options below the table. Five deviations appear on each page by default, but you can change this value.
Tip: The White List only appears if at least one deviation is added to it. It won't appear if there are no deviations added to the White List.
To add an item to the allow list:
To remove an item to the allow list:
Deviations