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Productivity Add-On Module

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This content applies solely to Connected Claims, which must be purchased separately from the Appian base platform. This content was written for Appian 26.6 and may not reflect the interfaces or functionality of other Appian versions.

What Productivity modules provide

Connected Claims' modular architecture allows you to extend the base application with additional features and functionality to meet your specific use case and business needs. These additional capabilities are integrated with the Connected Claims base application via module extensions. Each module extends your application with features that allow your team to increase their efficiency and output.

For example, would you like to create claims directly from email correspondence, manage customer service cases alongside claims, or provide your users with questionnaires and surveys? Our productivity modules provide these functionalities and more, giving you complete control over how you want to customize your Connected Claims application.

Ready to begin? Unlock the full potential of Connected Claims with our modular extensions and streamline your claims management process.

Productivity modules

Increase your team's productivity and efficiency by incorporating productivity modules with your Connected Claims application that improve their efficiency and streamline claims processing.

The Claim Creation via Email module enables seamless claims intake directly from email correspondence, while the Claims Ticketing module integrates case management for comprehensive customer service. The Surveys and Questions add-on module allows claims managers to configure a bank of questions that can be combined into surveys for users to complete. The Create Claim API and Upload Claim Document API allow them to connect to external systems to automate and streamline case creation and document upload.

Ready to get started? Check out these Productivity Modules today!

MODULE DESCRIPTION USER(S) GET STARTED
Claims Ticketing using Case Management Integrates case management functionality for comprehensive customer service alongside claims processing.
  • Claims Adjusters
  • Claims Examiners
  • Claims Supervisors
 1. Install
2. Setup
Create Claim API Provides API functionality to connect to external systems for automated claim creation and streamlined case processing.
  • System Administrators
  • Integration Developers
 1. Install
2. Setup
Create Claim via Email Enables seamless claims intake directly from email correspondence, automatically creating claims from incoming emails.
  • Claims Adjusters
  • Claims Examiners
  • Claims Supervisors
 1. Install
2. Setup
Surveys and Questions Allows claims managers to configure a bank of questions that can be combined into surveys for users to complete.
  • Claims Managers
  • Claims Adjusters
 1. Install
2. Setup
Upload Claim Document API Enables automated document upload functionality through API integration for streamlined document management.
  • System Administrators
  • Integration Developers
 1. Install
2. Setup

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