Self-Service Alerts

This page describes how support contacts can manage self-service alerts for an Appian environment.

What are self-service alerts?

Self-service alerts provide immediate visibility into issues that affect your Appian Cloud environment, allowing you to resolve issues directly without external dependencies. For a list of types of self-service alerts, refer to KB-2379.

In MyAppian, you can view both active and resolved alerts, and configure whether you receive email notifications when an alert triggers.

Prerequisites to view and receive alerts

• You need to be a support contact. A support contact has access to MyAppian and the ability to create Appian Support cases.

View alerts

You can view alerts in the Notifications tab, the Support page, and the Cloud Resources page of MyAppian.

Notifications tab

To view a list of all active and resolved self-service alerts, click the Notifications tab in MyAppian, then select Self-Service Alerts.

Support page

If a self-service alert has been triggered, the alert displays as a banner in the Support page for your environment.

Cloud Resources page

To view a list of all self-service alerts configured in your environment, go to the Health tab of MyAppian, click Cloud Resources, then click Alerts.

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By default, the list displays active alerts in the ACTIVE tab.

To toggle to resolved alerts, click RESOLVED. The RESOLVED tab contains alerts that have been resolved within the previous 30 days. An alert is resolved when the condition that triggered the alert is no longer present because your organization manually resolved the underlying condition.

The alerts list includes the following columns:

Name	Description
Alert	The name of the alert.
Impact	A level indicating the urgency or significance of the condition that triggered the alert. These levels include: High: System performance is currently degraded. Immediate intervention required to restore service. Medium: Service at risk if trends continue. Investigation recommended to prevent impact. Low: Non-urgent observation. Action recommended to maintain long-term environmental health.
Site	The environment affected by the alert.
Details	A description of the condition that triggered the alert.
Start Time	The date and time on which the alert was triggered.
Documentation	A link to Appian documentation describing how to resolve the condition that triggered the alert.

Edit email preferences

By default, designated support contacts will receive notifications for all triggered alerts, as well as a digest email every two weeks listing active alerts across your environments. You can opt out of notifications and the digest email at any time in My Appian.

Email messages related to self-service alerts are delivered to the email address set in your Appian user profile.

To set your email notification preferences:

1. View the alerts list.

2. In the page header, click Manage Preferences. The email preferences dialog displays.

   

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3. In the Email Digest Preferences section, click Enable bi-weekly email digest to receive an email digest every two weeks listing active alerts in all your environments.
4. In the Email Notification Preferences section, select the Appian environments for which you want to receive notifications. By default, All Sites is selected, which means you will receive notifications for all Appian environments where you are a support contact.

5. In the Email Notification Preferences section, select the alerts you want to receive notifications for:

   • To receive email notifications for all self-service alerts, click Select All.
   • To receive email notifications for a single alert, click the Email box for that alert.
6. Click SAVE PREFERENCES.

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