User Experience Modules

What are user experience modules?

Case Management Studio’s modular architecture allows you to extend the base application with additional features and functionality to meet your specific use case and business needs. These additional capabilities are integrated with the Case Management Studio Base application via module extensions. Each module adds additional capabilities to your Case Management Studio to streamline your case management process.

For example, would you like to increase interactions, engagement, and communications with your users by increasing the number of customer touch points? Our module extensions provide these capabilities and more, giving you complete control over how you want to customize your Case Management Studio application to improve user engagement, customer satisfaction, and your case management process.

Ready to begin? Unlock the full potential of Case Management Studio with these module extensions designed to enhance the user experience.

User Experience modules

Incorporating one or more of these modules with the Case Management Studio Base application will enhance the overall experience for all of your users.

MODULE	DESCRIPTION	USER(S)	GET STARTED
My Cases	Enable authenticated users to view and provide updates on their created and claimed cases.	Authenticated Users	1. Install 2. Set Up
Public Portal	Grant unauthenticated users access to their case management system via a public portal.	Public Users	1. Install 2. Set Up
Public Self-Registration	Enable public users to self-register for an Appian user account to access My Cases and claim and keep track of their case records.	Public Users	1. Install 2. Set Up

Case Management Studio only comes out-of-the-box with the advanced and premium capability tiers.

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