Introduction

The Questions section of the Connected FS Settings site allows business users to tailor the questions and rules required for each KYC investigation. Questions and rules are the building blocks for the questions step of the KYC workflows. This page describes how to manage, create and update both questions and rules.

Manage Questions

Questions can be used standalone or in combination with other questions when creating rules or setting up questionnaires in the KYC workflow templates.

Create a question

To create a question:

1. Click New Question.
2. Enter the question text.
3. Select the response type.
4. Configure answer responses based on the chosen response type.
5. Click CREATE or CREATE AND ADD ANOTHER.

Question response types

There are several question response types for the user to choose to capture the correct data from the questionnaire.

The response types are:

1. Date: respondents will be required to enter a date to answer the question.
2. Dropdown: respondents can select from a dropdown list of options.
3. Paragraph: respondents must enter text to answer the question.
4. Radio Button: respondents can select a single answer from a list of options.

Configuring response types

Different response types may require some additional configuration.

For paragraph and date response types, business user can set the following configurations:

1. Tasks to be completed: additional tasks that will be generated when the answer is selected.
2. Document requirements: additional documents that will be required when the answer is selected.

For dropdown and radio button response types, business users can set the following configurations:

1. Response text: the answer the user can choose from.
2. Max Selection: The number of answers the users can select while answering the questions - applicable to dropdown response type only.
3. Response Risk score: the amount of risk score points added to the total risk score calculation if the answer is selected.
4. Manual review required: whether or not if the answer is selected the investigation required routing for manual review.
5. Tasks to be completed: additional tasks that will be generated when the answer is selected.
6. Document requirements: additional documents that will be required when the answer is selected.

Update a question

If a question needs to be edited, users can be updated and the updates will be applied to everywhere that the question is being used.

To update a question:

1. Click on the question name.
2. Make any necessary edits to question text, tasks, documents, response option text.
   • Note: Changing response type is not supported.
   • Note: Users will not be able to remove a response option if there is a follow up question based on that answer in a rule or workflow template.
3. Click UPDATE.

Delete a question

If a question is entered incorrectly or is no longer needed, a user can delete a question. However, this question must not be used in any rules or workflow templates prior to being deleted.

To delete a question:

1. Click the delete icon.
2. Confirm that you would like to delete the question.
3. Click DELETE.

If the question is being used in either a rule set or a KYC workflow template, the user will be warned that the question cannot be deleted.

Manage Rules

Once questions have been created, business users now have the ability to create sets of questions that relate to each other to be used in the KYC workflow templates. Rules give the users the ability to define dynamic relationships between questions that become the building blocks of the screening questionnaires.

Create a rule

To create a rule:

1. Click CREATE RULE.
2. Enter Rule Name and Rule Tags.
3. Add questions.
4. Click CREATE.

While adding a question, the user has the option to define relationships between questions to determine if another question should be asked based on the answer to the first question.

To add a dynamic follow up question:

1. Click Add Question.
2. If there is a dropdown or radio button question type already on the page, select NO for Is this a standalone question?.
3. Select What question in the template should this question appear after?.
4. Select What response, if chosen, should this appear?.
5. Click Add.

Tag a rule

Rule tags are used to group different rules together. This can help users better categorize and organize their rule sets.

To create a rule tag:

1. Click New Tag.
2. Enter the tag name.
3. Click SAVE.

The rule tag will now be available in the rule tag dropdown so you can select and add the rule.

Update a rule

If a rule needs to be edited, users can be updated and the updates will be applied to everywhere that the rule is being used.

To update a rule:

1. Click on the rule name.
2. Make any necessary edits.
3. Click UPDATE.

Delete a rule

If a rule is entered incorrectly or is no longer needed, a user can delete a question. However, this question must not be used in any workflow templates prior to being deleted.

To delete a rule:

1. Click the trashcan icon.
2. Confirm that you would like to delete the rule.
3. Click DELETE.

If the question is being used in a KYC workflow template, the user will be warned that the rule cannot be deleted.