|This content applies solely to Robotic Workforce Manager, which must be purchased separately from the Appian base platform. This content was written for Appian 21.3 and may not reflect the interfaces or functionality of other Appian versions.|
As you get set up and begin using the Robotic Workforce Manager (RWM) application, you might have questions or issues about the application. Check below to see if your question already has an answer!
Yes, an RWM application can be connected to multiple RPA vendors. There are selection filters in the application to see objects in reports for one RPA vendor at a time versus all at once.
Yes, an RWM application can be connected to multiple servers of the same RPA vendor. There are selection filters in the application to see objects in reports for one server instance at a time versus all at once.
RWM retrieves scheduler data from the integrated RPA systems, but it does not push processes scheduled in RWM into external systems. RWM maintains its own scheduler system which kicks off those processes in the RPA system when the time comes.
There may be a few things preventing RWM from retrieving data:
RWM_<RPA vendor initials>_FLAG_PROCESSturned on? The heartbeat process must also be on for versions prior to RWM 4.1.
RWM_WORK_ITEM_DETAILStable in RWM?
RWM_<RPA Vendor Initials>_HISTORIC_START_DATEand
RWM_<RPA Vendor Initials>_HISTORIC_END_DATE. See similar question below for setting these values in Blue Prism.
Is the ETL sync flag
RWM_<RPA vendor initials>_FLAG_PROCESS turned on? The heartbeat process must also be on for versions prior to RWM 4.1.
In Blue Prism, navigate to the System Tab > Web API Services > Appian Skill > Advanced Settings > and set the Timeout value.
In RWM 4.2 or newer, use the integration object in RWM
RWM_testAppianWebAPICall to call a Blue Prism process that subsequently calls RWM. This tests both calls from RWM to Blue Prism and also for Blue Prism to call RWM.
Check whether the checkbox value
Expose is checked in the System tab > Web API Services > Appian Skill > Send Data to Appian > Parameters > Expose.
Were all Blue Prism setup steps completed? And if so, were the end date and start date set correctly? It's easy to accidentally set the historic load end date after the start date. In Blue Prism, this is set within Blue Prism, in System > Processes / Objects > Environment Variables.
Blue Prism 6.6 or newer is required for RWM 4.0.2 to be used with Blue Prism.
No, UiPath Community Edition is not supported, only the UiPath Enterprise edition.
Multi-tenant refers to different tenants of the same UiPath Orchestrator, while multi-instance refers to using multiple, different UiPath Orchestrators.
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