MyAppian provides you with a wealth of information on your Appian experiences in a single place.
MyAppian has four tabs:
There are two categories of roles that have access to MyAppian: support contacts and basic organization users.
Support contacts have access to the majority of MyAppian content for all accounts they are associated with. Registration administrators are included in the support contacts category. Registration administrators are specific to each customer and assign users to the appropriate role.
Basic organization users do not have support contact permissions, and only have access to information for the accounts that they are associated with.
To learn more about roles and MyAppian access, see the Security Summary section below.
The Home tab is a landing page that brings together key details from across your organization into a single, unified view.
The primary content areas are:
From the Home tab, you can:
For information on which roles have permission to view the Home tab and details, see the Security Summary.
The Key Attributes section on the Home tab contains key details specific to your organization.
These details include:
Tip: If you have access to multiple organizations, you can toggle between these organizations to view the organization information.
The Environments section on the Home tab displays data on potential platform risks, cloud performance, and cloud storage utilization. This section allows designated support contacts to view platform risk levels as well as cloud environment details.
Support contacts can drill down to view the high and medium platform risk levels. Health check assesses the risk levels and provides more detailed information on the Health and Analysis pages.
Support contacts can also view details about the cloud environment to:
By default, support contacts can see 3 environments, but can update the default settings to view more environments by clicking the star icon.
Note: Self managed environments only show health check risks if available.
The Open Support Cases section on the Home tab displays an overview of your open support cases. Support contacts can create new cases from this section.
By default, support contacts see up to 5 open support cases. Cases with a “Pending User” status are yellow and displayed above cases with any other status.
The Support tab allows support contacts to interact with support cases, manage account details, access Accelerators content, download licensed software, and complete tasks.
For information on which roles have permission to view the Support tab and pages, see the Security Summary.
On the Cases page, support contacts can view and edit all support cases within your environment, as well as create a new case. Support contacts can also filter the case record grid using the predefined filters, as well as create and save personalized custom user filters powered by Appian Records.
Note: Basic organization users do not have access to the support case grid.
The Accelerators page provides quick access to accelerators for customers that have subscribed to Appian Accelerate. For customers that have not yet subscribed to Appian Accelerate, details are provided to learn more about how this service can improve the overall health and success of your Appian implementations.
On the Accounts page, both support contacts and basic organization users can view user account associations to the account. Content access is dependent on the viewer’s role:
Registration administrators can:
Basic organization users can view:
An account summary that registration administrators and support contacts can see:
On the Downloads page, customers with self-managed Appian environments and all of their users have access to:
*Availability based on the licenses purchased.
By default, cloud customers don't have access to download software. Cloud customers interested in accessing this content should discuss it with their account executive.
Note: RPA is only available to cloud customers.
The Tasks page is only visible to support contacts and registration administrators.
From the Tasks page:
Registration administrators can:
Health monitoring is a critical tool for successful management of Appian applications and overall platform health. The Health tab contains two pages: Health Check and Cloud Resources.
Note: The cloud resources page is only visible to cloud customers.
For information on which roles have permission to view the Health tab and pages, see the Security Summary.
On the Health Check page, you can either analyze the results of a previous Health Check run on your site, or request a manual health check analysis. Health Check provides support contacts with insights into application design and performance risks in your environments.
Tip: Update your version of Appian to use our automated and streamlined Health Check features.
The Analyze option on the Health Check page allows you to:
The Request option on the Health Check page allows you to manually request a health check analysis. To more efficiently use Health Check, schedule regular Health Check analyses or run an ad-hoc check via the Administration Console.
The Credentials option on the Health Check page allows you to obtain Health Check credentials or reset the Health Check password. Select your organization from the dropdown to reset your password, or generate credentials if you don't already have them. The new password or credentials will be sent to your email from forum@appian.com.
The Cloud Resources page provides cloud customer designated support contacts with key information about the current performance of cloud environments, details on infrastructure configuration, and some self service capabilities.
There are five sections on the cloud resources page:
To learn more about each of these sections, see the Cloud Resources page.
In the Adoption tab, support contacts can see metrics and trends on how often users are accessing Appian Cloud production environments.
For information on which roles have permission to view the Adoption tab, see the Security Summary.
The Summary Metrics section on the Adoption tab displays cards at the top of the page and include the following metrics:
You can change the time frame displayed in the cards to show login information in the following increments of time:
The Trending Metrics section on the Adoption tab displays a line chart and includes the following data points:
You can change the time frame displayed in the line chart to show login information in the following increments of time:
Not all roles have access to all tabs, pages, options, and sections within MyAppian. Below is a summary of the security settings for both support contacts and basic organization members across the entire MyAppian site.
Role security summary table
MyAppian Tab |
Page |
Role: Support Contact |
Role: Basic Organization User |
|---|---|---|---|
Home |
All content |
Full access |
Partial access 1 |
Support |
Cases |
Full access |
No access |
Support |
Accelerators |
Full access |
Full access |
Support |
Accounts |
Partial access 2 |
Partial access 3 |
Support |
Downloads |
Full access |
Full access |
Support |
Tasks |
Full access |
No access |
Health |
All Content |
Full access |
No access |
Adoption |
All Content |
Full access |
No access |
Some roles have limited access to tabs and pages in MyAppian.
The limitations are:
1 The Home tab: basic organization users don't have access to do the following:
2 The Support page on the Accounts tab: support contacts don't have access to do the following:
3 The Support page on the Accounts tab: basic organization users can't see the default support contacts or do the following:
MyAppian
