Announcements

This page describes how support contacts can manage announcements for an Appian environment.

What are announcements in MyAppian?

Announcements are important updates from Appian about your environment, such as general advisories, service changes, maintenance notices, and other information relevant to your organization.

When a new announcement is published, support contacts associated with the targeted environments will receive an email notification with the announcement title and a link to view the full details in MyAppian.

For high priority announcements, reminder emails may be sent periodically to contacts who have not yet viewed the announcement.

In MyAppian, you can view announcements and configure whether you receive email notifications and reminders when an announcement is published.

Prerequisites to view and receive announcements

• You need to be a support contact. A support contact has access to MyAppian and the ability to create Appian Support cases.

View announcements

Announcements are targeted to your organization based on criteria like site environment type, region, support level, or specific sites. You will only see announcements that are relevant to your account.

To view announcements in MyAppian, click Notifications, then select Announcements. The Announcements page displays.

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On the Announcements page, you can:

• View a list of active announcements targeted to your organization.
• Filter to view only unread announcements.
• Click an announcement to view the full details, including recommended actions and relevant documentation.
• Identify which of your environments are affected by announcements published for specific environments.
• Edit your email preferences.

Announcements expire automatically after a set period. Once expired, they no longer display on the Announcements page.

If you're not sure what action your organization should take in response to an announcement, contact Appian Support.

Edit email preferences

By default, designated support contacts will receive notifications for all published announcements, as well as reminders if high-priority announcements are not viewed. You can opt out of notifications and reminders at any time in MyAppian.

To ensure each organization stays informed of important updates, the primary support contact (registration administrator) always receives announcement emails and cannot opt out.

Email messages related to announcements are delivered to the email address set in your Appian user profile.

To set your email notification preferences:

1. View your announcements.

2. In the header of the list pane, click Manage Preferences. The email preferences dialog displays.

   

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3. Click Enable email notifications for new announcements to receive email messages when a new announcement is published.
4. Click Enable reminder emails for unread announcements to receive reminder emails for announcements you have not yet viewed.
5. Click SAVE PREFERENCES.

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