Responsible AI Statement

Purpose of Appian's responsible AI policy

This policy outlines Appian's commitment to the responsible development, deployment, and use of artificial intelligence (AI) technologies. Appian believes that AI has the potential to revolutionize various aspects of our lives, but AI must be developed and used ethically and responsibly.

Responsible AI guiding principles at Appian

Appian's approach to artificial intelligence (AI) is guided by the following principles:

• Transparency: Transparency is paramount in Appian's approach to AI. Appian provides clear documentation and information on its AI capabilities, including how the capabilities work, the data they use, and the intended purpose. Appian supports transparency in the following ways:
  • Data fabric: Appian's data fabric empowers you to unify, secure, and optimize data spread across your enterprise, and this data is the basis of the AI features you choose to use. In this way, Appian empowers customers to implement their own data governance and transparency policies.
  • Model configuration: Appian's variety of low-code AI features enable customers to configure purpose-driven AI. The creation and testing experiences guide users through the control options for an AI feature:
    • Purpose: Define the purpose of the AI feature.
    • Examples: Provide examples for the AI feature.
    • Testing: Run ad-hoc tests to ensure the AI feature is effective.
  • Process implementation: Appian's process capabilities provide control over all aspects of a business process, including when and where AI is used in that process. Process controls allow developers to configure data inputs for each node, ensuring the AI only has access to necessary and intended information. Output configurations enable developers to leverage critical information from AI responses to configure what happens next and to audit usage. For example, a developer can configure a process to involve humans when desired.
  • Logging and auditing: Appian's process capabilities provide monitoring and auditing for all aspects of a business process, including when and where AI is used in that process. Further, the Appian platform allows for detailed logging and auditing of AI-driven decisions, enabling customers to meet their specific regulatory and compliance requirements.
  • Citations: Appian's AI capabilities are designed to "cite their sources," making it clear where the model found the information used to form its output. Appian's AI capabilities can display the cited output to an end user for review before a final decision is made or action is taken.
• Accountability: Appian believes that accountability is a shared responsibility. Appian works closely with its customers and technology partners to ensure joint understanding of the capabilities and limitations of Appian's AI solutions, and that customers and partners use the solutions in a responsible and ethical manner, as described in the Ethical use principle of this section.
• Ethical use: Appian's approach to AI prioritizes ethical considerations and responsible use. Appian believes in leveraging AI to augment human capabilities and humans remain essential to ensure that AI-driven decisions are fair, transparent, and accountable. Appian believes that a collaborative approach, involving open dialogue and shared responsibility, is crucial for harnessing the full potential of AI while upholding ethical standards. Appian supports ethical use in the following ways:
  • Content filters: Models are developed with a set of guiding ethical and behavioral principles in order to prevent harmful output. For example, the models Appian leverages filter content related to hate, insults, sexuality, violence, misconduct, profanity, and offensive words.
  • Prompt attack prevention: Appian's features undergo strict review from both internal security groups and external auditors before being released to customers.
• Fairness and non-discrimination: Appian recognizes that AI systems can perpetuate and even amplify existing societal biases if not developed and used responsibly. Appian encourages customers to build AI systems that are fair, unbiased, and inclusive. Appian ensures any models it leverages through strategic technology partners also uphold these principles.
• Data privacy, security, and protection: Appian protects the privacy and security of all data used to train and operate its AI systems. Appian has established the principles of Private AI, meaning data and models always remain in your control. Appian protects your data with industry leading security and compliance controls. Each customer is responsible for the data within their Appian Cloud sites and for ensuring compliance with relevant regulations within their applications. Appian empowers its customers to uphold data privacy and security according to their specific requirements and industry standards.
• Enterprise grade compliance: Reliability is paramount, and Appian offers robust infrastructure and services. Appian's features comply with stringent security frameworks, including System and Organization Controls 2 (SOC 2), HITRUST, and Federal Risk and Authorization Management Program (FedRAMP), as detailed on the Appian Trust Center. Appian's commitment to enterprise grade compliance ensures that AI implementations within Appian align with industry best practices and regulatory requirements.
• Continuous improvement: Appian is committed to regularly reviewing and updating its AI models, algorithms, and processes to ensure they align with the latest ethical standards and technological advancements.

Appian's commitment to responsible AI

Appian is committed to upholding high standards of ethical and responsible artificial intelligence (AI) development and use. Appian strives to be a leader in the responsible AI space and to use AI to create a more just, equitable, and sustainable future.

AI intellectual property and usage

Appian is constantly working to improve your experience by developing advanced AI technology. This includes the prompt templates, system instructions, and orchestration logic that power our AI features.

Keep the following guidelines in mind regarding Appian AI technology:

• Ownership and access: All AI configurations, prompt logic, and data structuring methods created by Appian remain our exclusive property. We provide these to you as part of your subscription to help you build and use your applications. Any configurations you create and data you process using Appian AI capabilities remain your property.
• Confidentiality: We consider our AI methodologies to be confidential. You may access them only through your authorized Appian environment.
• Proper usage: You should use Appian AI technology only to support your work within Appian. Do not copy, extract, or use our AI instructions to train, fine-tune, or prompt any AI models outside of Appian.
• Technical integrity: Do not attempt to reverse engineer, disassemble, or determine the source code or development methods of our AI systems.

For more information on how we manage your data within these systems, see our Data Privacy documentation.

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