Install Claims Ticketing Module - MariaDB

Install the Claims Ticketing module for MariaDB

The Claims Ticketing add-on module ships as a separate module supported on Connected Claims. Once installation and setup are complete, this module enables integration with case management functionality, allowing claims to be linked with ticketing cases for enhanced workflow management.

This guide outlines the steps for downloading and installing the Claims Ticketing add-on module for MariaDB before incorporating it with your Connected Claims Base application. The steps include:

1. Downloading the software package.
2. Importing the application.

Before starting the installation process, review the System Prerequisites to make sure all minimum requirements are met.

System prerequisites

Before installing the Claims Ticketing module, ensure your environment meets the following requirements:

This section details the minimum requirements your system must meet to run the Claims Ticketing add-on module.

• Appian platform running version 25.4 or greater.
• An Appian Cloud environment with the advanced or premium platform tiers.
• A supported version of MariaDB as a business data source.
  • Note: Instructions below are for MariaDB databases. For use with other databases, the SQL script will need to be modified.
• A supported web browser.
• Imported Connected Claims Management Base Application version 1.2 or higher, which includes the following application containers:
  • Connected Claims Management Base (CCM)
  • CCM Studio Generated Objects
• Imported CMGT Case Management Base Application 2.0 or higher.
  • Note: Connected Claims should be imported first and then Case Management should be imported.

Step 1: Downloading the software package

This step involves obtaining the necessary installation files from the Appian Community site to prepare for the module installation.

The first step in installing the Claims Ticketing add-on module is to download the software package that contains the following files, which you will use in the remaining set-up steps.

• 01.ConnectedClaimsManagementAddOnClaimsTicketingv1.0.0.sql
• ConnectedClaimsManagementAddOnClaimsTicketingv1.0.0.zip

To download the software package:

1. In My Appian, navigate to the Support tab.
2. Select DOWNLOADS > SOLUTIONS.
3. In the grid, find and click Appian Connected Claims.
4. Under Downloads, click Appian Connected Claims and agree to the License Agreement.
5. Click CCM Add On: Claims Ticketing v1.0 to download the ZIP file.
6. Unzip ConnectedClaimsManagementAddOnClaimsTicketingv1.0.0.zip to access the installation files.

Step 2: Importing the application

This step creates the necessary database objects and imports the Claims Ticketing module into your Appian environment, enabling case management integration with Connected Claims.

Next, you need to import the database script to create the structure for the database tables, views, and other objects that are a part of the Claims Ticketing add-on module in your MariaDB business database. Then import the application files into the target environment.

To import the database script:

1. In the target environment, log in as the deployment user.
2. Navigate to the Cloud Database.
3. Click on the Appian database schema or, otherwise, the same database schema which holds the tables related to the Connected Claims Base application.
4. Click Import in the top menu.
5. Click Choose File and upload the 01.ConnectedClaimsManagementAddOnClaimsTicketingv1.0.0.sql DDL script downloaded in Step 1.
6. Click the Import button at the bottom of the screen.

To import the application:

1. In the target environment, log in as the deployment user.
2. Navigate to the Appian Designer.
3. Click IMPORT.
4. Click UPLOAD and choose the application ConnectedClaimsManagementAddOnClaimsTicketingv1.0.0.zip file that was downloaded in Step 1.
5. Click INSPECT to ensure that there will be no complications on import.
6. Click IMPORT.

   Note:  The import may time out due to file size, but it will continue in the background.

7. Review the import results to verify the following CCM Add On: Claims Ticketing (CCM_CT) application container was imported.

Next steps

Now that you have installed the Claims Ticketing add-on module, follow the steps in Setting Up Claims Ticketing to start using this functionality with Connected Claims.

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