Install AI Chat with Claims Module - MariaDB

Install the AI Chat with Claims module for MariaDB

The AI Chat with Claims add-on module ships as a separate application supported on Connected Claims. Once incorporated with Connected Claims, this module places the Records Chat Component on the claim record summary so claims adjusters can ask AI questions about a claim.

This guide outlines the steps for downloading and installing the AI Chat with Claims add-on module for MariaDB to use it with your Appian Connected Claims Base application. The steps include:

• Download the software package
• Import the application

Before starting the installation process, review the System Prerequisites to make sure all minimum requirements are met.

System prerequisites

Before installing the AI Chat with Claims module, ensure your environment meets the following requirements:

This section details the minimum requirements your system must meet to run the AI Chat with Claims module.

• Appian platform running version 25.4 or greater.
• An Appian Cloud environment with the advanced or premium platform tiers.
• A supported version of MariaDB as a business data source.
  • Note: Instructions below are for MariaDB databases. For use with other databases, the SQL script.
• A supported web browser.
• Imported Connected Claims Management Base Application application version 1.2 and higher, which includes the following application containers:
  • Connected Claims Management Base (CCM)
  • CCM Studio Generated Objects

Step 1: Download the software package

This step involves obtaining the necessary installation files from the Appian Community site to prepare for the module installation.

The first step in installing the AI Chat with Claims add-on module is to download the software package that contains the following files. These files will be used in the remaining setup steps.

• ConnectedClaimsManagementAddOnClaimChatAiv1.0.0.zip
• ConnectedClaimsManagementAddOnClaimChatAiv1.0.0.properties
• 01.ConnectedClaimsManagementAddOnClaimChatAiv1.0.0.sql

To download the software package:

1. In My Appian, navigate to the Support tab.
2. Select DOWNLOADS > SOLUTIONS.
3. In the grid, click Appian Connected Claims.
4. Under Downloads, click Appian Connected Claims and agree to the License Agreement.
5. Click CCM Add On: Claim Chat AI v1.0.0 to download and unzip the ConnectedClaimsManagementAddOnClaimChatAiv1.0.0.zip to access the installation files.

Step 2: Import the application

This step imports the AI Chat with Claims module into your Appian environment, enabling AI-powered chat functionality within claim records.

Next, you need to import the application into the target environment.

To import the application:

1. In the target environment, log in as the deployment user.
2. Navigate to the Appian Designer.
3. Click IMPORT.
4. Click UPLOAD and choose the application ConnectedClaimsManagementAddOnClaimChatAiv1.0.0.zip file that was downloaded in Step 1.
5. Click the Include related import customization file checkbox and click UPLOAD. Select the ConnectedClaimsManagementAddOnClaimChatAiv1.0.0.properties file that was downloaded in Step 1.
6. Click INSPECT to ensure that there will be no complications on import.

   Note:  Inspection could take several minutes and may time out. If this occurs, the import will continue in the background.

7. Click IMPORT.

   Note:  The import may time out due to file size, but it will continue in the background.

8. Review the import results to verify the following CCM Add On: Claim Chat AI (CCM_CCAI) application container was imported.

Next steps

Now that you have installed the AI Chat with Claims module, follow the setup steps to start using this functionality with Connected Claims.

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