Case Management Studio Support

Introduction

Case Management Studio is built on the Appian platform with a modular architecture. New functionality is introduced through a combination of base application and module releases. To add new functionality to Case Management Studio, customers can upgrade their base application and/or incorporate modules. We also expect and encourage customers to configure and extend Case Management Studio to customize the Workspace user experience for their case workers and managers using the power of the Appian platform.

Case Management Studio comes out-of-the-box with the Appian platform. This means that it is covered under the platform support policy, not the Appian solutions support policy or the Case Management for Public Sector support policy.

For more information about Appian's platform support policy, see the Appian Release Support Policy.

Case Management Studio supports MariaDB and SQL Server as a business data source. For the minimum Appian platform version and the full database requirements for the release you're installing, see the system requirements in Install Case Management Studio.

Support History

Category	Product	Release Version	Release Date	Supported Appian Platform	Support Expiration Date
Module	Smart Search	25.4.2.1	5 Mar 26	25.4 +	6 Sep 26
Module	Case Creation via Email	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Knowledge Base	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Demo Data	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	My Cases	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Public Portal	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Public Self-Registration	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Case Comments Summary	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Case Document Summary	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Case Record Chat	25.4.2.1	6 Mar 26	25.4 +	7 Sep 26
Module	Case API Library	26.3.2.3	8 Jun 26	26.3 +	8 Dec 26
Base	Case Management Studio	26.9.2.4	5 Oct 26	26.9 +	5 Oct 27
Base	Case Management Studio	26.6.2.3	29 Jun 26	26.3 +	29 Dec 26
Base	Case Management Studio	26.2.2.1	6 Feb 26	25.4 +	7 Aug 26
Base	Case Management Studio	25.2.2.0	20 Jun 25	25.2 +	23 Jun 26
Base	Case Management Studio	25.1.1.7	21 Mar 25	24.4 +	23 Mar 26
Base	Case Management Studio	24.4.1.6	22 Nov 24	24.4 +	24 Nov 25
Base	Case Management Studio	24.3.1.5	16 Aug 24	24.3 +	18 Aug 25
Base	Case Management Studio	24.2.1.4	24 May 24	24.2 +	26 May 25

Feedback