AI Services

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Purpose

The AI Services page in the Admin Console gives you more control over which generative AI models are used in your Appian applications. As AI providers release new and more powerful models, this screen allows you to adopt them in a secure and controlled way.

Access

To access the AI Services page, go to the Admin Console. Then, in the left navigation menu, under Artificial Intelligence, click AI Services.

Settings

The AI Services screen gives you more control over which generative AI models are used in your Appian applications. As AI providers release new and more powerful models, this screen allows you to adopt them in a secure and controlled way.

These settings directly impact Appian AI capabilities that leverage large language models. To use newer models, you must first enable them here. This is a critical step for migrating any existing capabilities that use legacy, deprecated models.

Note: Model selection is not available for GovCloud customers. Instead, Appian automatically enables all models available with GovCloud processing regions. AI Skills and all other AI capabilities are still available in your environment as long as the feature toggles are enabled.

The AI Services screen contains the following tabs:

Appian
AWS
Microsoft Azure
Custom Provider

Enable AI models and processing regions

System administrators can enable models and processing regions on the Appian tab.

For sites in a US region, a US processing region is enabled by default.
For FedRAMP sites, AI models are automatically configured based on service agreements with Appian. You cannot select a model in these environments.

The default provider setting affects which provider new AI agents use. When a developer creates a new AI agent, the agent defaults to the admin-configured default provider with Auto. For details on agent model selection, see AI Agent Reference.

To configure a model and processing region:

In the Admin Console, navigate to the AI Services page.
On the Appian tab, on the card for the model you want, use the Selected Region dropdown to choose a processing region.

Note: Selecting a processing region outside your site's primary region may introduce data latency.
Click SAVE CHANGES.

Tip: To deactivate a processing region, select the None option from the top of the list.

Selecting None for a processing region disables a single model. To disable all models from a provider at once, regardless of individual processing region settings, use the provider-level toggle on the AI Services screen. See Disable a model provider for details.

For more information about choosing generative AI models for your AI capabilities, see the AI Services page.

Connect your own models

By default, Appian uses its own infrastructure to power generative AI features. However, you can bring and configure your own provider to gain greater control over security, compliance, and cloud resource management. Appian supports two approaches: connecting your own AWS account to use Amazon Bedrock models directly, or configuring a custom provider to route AI requests through an internal AI gateway or proxy service.

For detailed configuration steps, including how to connect your own AWS account or configure a custom provider, see Connect Your Own Models.

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