View this page in the latest version of Appian. Email Share Share via LinkedIn Reddit Email Copy Link Print On This Page Purpose The Email page in the Admin Console allows you to manage email settings for the environment. Access To access the Email page, go to the Admin Console. Then, in the left navigation menu, under Integration, click Email. Settings The Email page contains the following settings. Outbound Email Toggle The Outbound Email Toggle tab allows you to enable or disable the ability for Appian to send email. Many features are unavailable when outbound email is turned off including: Automatic email alerts for the following: Autoscaled process errors Portal errors Record type sync failures Site errors Multi-factor authentication Send Email smart service User email notifications for tasks and news Email Sender Authentication The Email Sender Authentication tab allows you to authenticate email sending domains using DomainKeys Identified Mail (DKIM). DKIM is a standard email authentication method that adds a digital signature to outgoing messages. Receiving mail servers that receive messages signed with DKIM can verify messages actually came from the intended sender, and not another party impersonating the sender. To authenticate an email sending domain using DKIM: In the Administration Console, under INTEGRATION, select Email. Go to the Email Sender Authentication tab. Click New Sender Domain Authentication. For Sender Domain, enter the email domain to authenticate, such as example.com, then click Authenticate. To complete sender domain verification, create the DNS record for the domain using the DKIM DNS record that displays. Note: If you use a DKIM/DMARC verification/reporting tool (i.e. Valimail) that requires or recommends DNS delegation for your DKIM records, you will need to first create and verify the TXT record generated in the Appian Admin console directly in your DNS zone before delegating the record. If the DNS record isn't ready to be verified, click VERIFY LATER. You can verify the DNS record at a later time by going back to the Email Sender Authentication tab and clicking the Domain name. After the DNS record has been created, verify the created record by clicking VERIFY NOW. If verification is successful, the verification status of the domain will be updated and emails sent from the authenticated domain will be signed. Note: If you are an Appian Cloud customer and have DNS VPN enabled for your Appian Cloud environment, and your DKIM DNS Record Name includes a domain name that is configured to go over the VPN tunnel, then you must either set up your DNS server configurations such that DNS resolution for the DKIM DNS Record Name resolves to the correct public IP address, or work with Appian Support to exempt the DKIM DNS Record Name from going over the VPN tunnel. Feedback Was this page helpful? SHARE FEEDBACK Loading...
