Write Records Smart Service (23.4)

Overview

The Write Records smart service is a powerful tool that allows you to easily insert or update data in your source system and then automatically sync those changes in Appian.

To write data using this smart service, you must use a record type that meets the following conditions:

• The record type uses a database as its source.
• The record type has data sync enabled.

You can update records in your record type and your related record types. See the specific usage considerations for writing related records.

Permissions needed

The user executing this node must have Viewer permissions to all record types where data is created or updated. If the user does not, the node will fail and pause the process with an exception.

For example, if a user is creating a new Order, they need Viewer permission to the Order record type. When the Order is updated with line items, the user will need to write both the Order and the Order Item, so they will also need permission for the Order Item record type.

Properties

• Category: Data Services
• Icon:
• Assignment Options: Automated activity

Configuration options

This section contains configuration details specific to this smart service. For more information about common configurations, see the Process Node Properties page.

Setup tab

The Setup tab is where you'll configure the records to write, as well as any corresponding record events to write. If your record type does not have record events configured, you will only specify the records to write on this tab.

To configure the Setup tab:

1. In your process model, open a Write Records node.

2. Go to the Setup tab.

   Tip:  If you do not see the Setup tab in your node, replace the current node with a new Write Records node.

   

   

3. For Records Input, select a process variable or write an expression to specify the records to update. You can write a combined total of 50,000 records, related records, and events per node.

   Note:  If you include custom record fields in the Records Input, they will be ignored. Custom record fields are defined by and exist only in Appian, so attempting to write values for them will have no effect.

4. For Record Type, Appian will automatically select the record type based on the Records Input. If you wrote an expression and Appian cannot determine the correct value, select the record type using the picker.
5. If the selected record type has record events configured, specify when to write events for the selected record type under Choose when to write events:
   • Select Always to write events whenever the node executes.
   • Select Never to never write events whenever the node executes.
   • Select Only when… to specify the condition in which events are written. Then, click Edit Condition to write an expression defining the specific condition.

6. Select the values to write for the event. The field inputs are populated from the related Event History record type. You must map values for the following field inputs:

   Input	Value
   Event Type	Use the dropdown to select an event type or use an expression to specify the event type. The dropdown list is populated from the values in the Event Type Lookup record type. If you use an expression, you must use the event type identifier to indicate the type of event. Learn more about conditionally choosing event values.
   User	Use the dropdown to select the Process Initiator or a process variable of type User or Text, or use an expression to specify the user. If the event will be completed by an automated task, set the value to Null (Set as System Event).
   Automation Type	Use the dropdown to select the type of automation that will complete the event, or use an expression to specify the automation type. If the event isn't automated, set the value to None (User) to indicate it will be completed by a user. Learn more about measuring automation.
   Timestamp	Use the dropdown to select Now (the date and time when the node is executed) or a process variable of type Date and Time, or use an expression to specify the date and time.

7. Click OK.
8. Click Save & Publish in the process model.

Data tab

The Data tab allows you to add additional inputs and store the resulting node outputs.

Node inputs

Node outputs

Usage considerations

Pass data using a record data type

To pass data into the Write Records smart service or function, you must use a record data type. This means that when you build a start form, you should use record types as your rule inputs or local variable, and any process variables should have a Type of Record Type.

If you're not passing data from a variable, you can use a record type constructor to pass in the record data type and the data to write in a script task.

Create new records

A new record will be created when one of the following is true:

• The source table is set to AUTO_INCREMENT the primary key column and you omit the primary key field or set it as null.
• The record type's primary key field is configured to use a sequence to generate key values and you omit the primary key field or set it as null.
• The source table is not configured to AUTO_INCREMENT or use a sequence and you provide a primary key value that does not exist.

Update existing records

To update existing data, the record must include a primary key value. For example, if you want to update an employee record, you must pass the employee's Id to the Write Records smart service.

When you update an existing record, only the changed data is written. For example, imagine your Employee record type has fields for firstName, lastName, and other personal information, but you only need to update an employee's last name from Anderson to Kwan. You can pass just the record's identifier and the new lastName, and only the changed field will be updated in the source.

In this example, we query the entire Employee record. When we pass the updated data, only lastName is updated in the source; the employee's first name and other data remains unchanged.

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recordType!Employee(
  recordType!Employee.fields.id: 233,
  recordType!Employee.fields.firstName: "Alice",
!  recordType!Employee.fields.lastName: "Kwan"
)

Write related records

You can update records in one record type or you can include related records with a one-to-many or one-to-one relationship to the base record type. To write data for a base record and related records, the following conditions must be met:

• The relationship must be configured to allow writing related records.
• All records being updated have the same data source. The record types must share one schema (or database if schemas are not supported by your data source). For example, say you have Customer and Order record types. If the source tables are in separate People and Sales schemas, you can't update these records in a single Write Records node.
• The base record's primary key is used for relationship field. Relationships defined with other unique keys are not supported.

The Write Records node executes all of the writes as a single transaction. This ensures that either all of the input data is written or none of the data is written. This helps avoid incomplete writes (such as where an Order is written, but an Order Line Item is not).

Unsupported fields in the Records Input

If you include custom record fields in the Records Input, they will be ignored. Custom record fields are defined by and exist only in Appian, so attempting to write values for them will have no effect.

Write records and events

If the record type selected in the Records Input has record events configured, you can write records and events at the same time, in the same node. This means that when the node executes, the record type will be updated, as well as the related Event History record type.

For example, let's say you configure a Write Records node to create a new order. If the Order record type has record events configured, you can specify that when a new order is created, a new event is also created to capture who created the order and when.

If you are updating multiple records in one node, then each new record will have a corresponding event created. For example, if you create order 1, order 2, and order 3, each order will have its own unique event created.

The Write Records smart service only writes events for the record type associated with the Records Input value. Event data is not automatically create for any related record data, but it can be created using a separate Write Records node.

You can also include events for a related record type by adding the data to the process variable. Events will be written for the record and the related record when then node executes. See Write events for multiple record types in one node for an example.

Capture automation types

When you're capturing automation types in your event data, you can configure your Write Records nodes to write the type of automation that completed each event. Remember, even though a process might involve multiple users or automation types, you want your event data to show the user or automation type that actually completed the task.

In general, use the following guidelines to configure the User and Automation Type properties when writing events:

• If the event was completed by a human, set the User property to the appropriate field from the Event History record type. Then, set the Automation Type property to None (User).

• If the event was completed by automation, set the User property to Null (Set at System Event). Then, select the appropriate automation type for the Automation Type property.

Learn more about capturing automation types.

Conditionally choose event values

You can conditionally set the value for any event input, like Event Type, User, Automation Type, or Timestamp. This approach is useful when you use a single Write Records smart service to add and update data, or when you want to write different event values depending on a value in the record.

For example, when you generate Create and Update record actions at the same time, Appian will create a single process model to perform both actions. If you selected the Include Common Event Types option when you generated your event record types, the generated process model is automatically configured to write events correctly. As a result, "Created record" events are only written when a new record is created, and "Updated record" events are only written when a record is updated.

You may also want to write different event types depending on the value of a record. For example, let's say an order is updated to have a status of "Reviewed" so you want write an event called "Reviewed Order" instead of "Updated Order".

To conditionally set the event type for this example:

1. In your Write Records smart service, go to the Setup tab.
2. Next to Event Type, click Edit as Expression.

3. Write an expression using an if() statement and the order status value. Use the event type identifier to specify the event type. For example:

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   if(
    pv!record[recordType!Order.relationships.status.fields.name] = "Reviewed",
    /* The ID for the "Reviewed Order" event type */
    3,
    /* The ID for the "Updated Order" event type */
    2
   )
   

   Tip:  For easier maintenance, use a constant to specify the event type identifier instead of entering a static numerical value.

Write events without writing records

There are some scenarios where you may want to write an event without making any changes to the base record type.

For example, let's say you sent a feedback form to a customer after an order is shipped. If the customer doesn't respond to the form in five days, the process model will automatically send an email reminder.

To capture an event for the automatic email reminder, you can write directly to the Event History record type. To do this:

• Add a Script Task node and configure it with the data to pass to the Write Records node. Use a record type constructor to specify the event information to write to the Event History record type. For example:

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   recordType!Customer Events(
       recordType!Customer Events.fields.recordId: pv!customer[recordType!Customer.fields.recordId],
       recordType!Customer Events.fields.timestamp: now(),
       recordType!Customer Events.fields.user: null, 
       recordType!Customer Events.fields.activityId: cons!CUSTOMER_EVENT_EMAIL_REMINDER_ID
   )
  

  Note:  A null user field indicates that this is an automated activity, it was not started by a specific user.

• Add a Write Records node and set the Records Input to a process variable or expression that evaluates to the Event History record type.

The updated process would look something like this:

Continue a process using updated record data

When your process needs to use or act on the data written by a Write Records node, you must query the record type using the identifier provided in the Records Updated output. The output of the node only contains the primary keys of affected records for two reasons.

1. Listing only the primary keys guarantees accurate output when multiple processes write to the same record type simultaneously.
2. Returning only the primary keys improves performance of the Write Records node. For simple processes, you may only need to know that the node completed without error. If your process is more complex, letting you choose to query the record type after a Write Records node means Appian doesn't spend resources on unnecessary queries.

If you need to get the latest record data after writing, you can quickly build that query using a Script Task.

To use the Records Updated output in a Script Task:

1. Create a new process variable with the following properties:

   Property	Value
   Name	recordsUpdated
   Type	Select the same record type used in the Record Input.

2. Drag a Script Task node from the palette and drop it on the connector exiting the Write Record node.
3. Double-click the Script Task.
4. Click the Data tab and then select the Outputs subtab.
5. Add a New Custom Output.
6. For the Expression property, use a!queryRecordType() or a!queryRecordByIdentifier() to query for the data you need.
7. For Target, select recordsUpdated.
8. Add the remaining nodes needed for your process and use the recordsUpdated as needed to work with your newly written data.

Automatic refresh on record views

When you use this smart service on a record view, the view will automatically refresh with the latest record data.

This means that when your record view interface has a Record Action component that triggers the Write Records smart service, or a button component that triggers the a!writeRecords_23r4() function, the record view data will automatically refresh after the write occurs.

This refresh behavior only applies to data supplied by rv!record. If your record view definition uses rv!identifier or a local variable to supply the record data, the data will not automatically refresh; instead, you will need to configure additional refresh behavior.

a!writeRecords_23r4()

The Write Records smart service is available as an expression function that can be executed inside a saveInto on a Interface Component or as part of a Web API. When creating a web API, select the Write Records template to generate the object with this function automatically configured.

Syntax

a!writeRecords_23r4( records, onSuccess, onError )

Parameters

Possible errors

This section explains some of the common reasons the Write Records smart service might fail.

Configuration errors

Configuration errors can occur when the node setup or inputs are misconfigured and attempts to write to the source cannot succeed.

Some examples of misconfiguration include:

• Using an unsupported record type (for example, a record type with a non-database source).
• An error in the related Event History record type or Event Type Lookup record type (for example, a field is deleted or the record type is deleted).
• An error in the expression calling the process model or the a!writeRecords_23r4() function.

• Attempting to write related record data when the relationship is not configured to allow updates to related records.

• Using one node to write data to record types with different sources. This could be different databases or schemas, or different data sources (like a database and Salesforce).

Errors with the data source

Appian is unable to change data in the source in some circumstances.

These situations include:

• Schema mismatches, such as conflicting data types.
• Database connection problems, like timeouts or invalid credentials.
• Database triggers that cause the requested data change to fail. Appian is not aware of any configured triggers, so they may need to be changed or removed for the smart service to work correctly.

If Appian is unable to write to the database, the record data will still remain available even if the smart service fails.

Errors writing to a related record type

The Write Records node executes all of the writes as a single transaction. This means that if you're updating data in multiple database tables, then data is successfully written to all tables or none of the tables.

For example, let's say a Write Records node is updating data in three different database tables: Orders, Customers, and Employees. If the node is unable to write to the Employees table, then the node will not write to the Orders or Customers table either. This helps avoid incomplete writes (like if an Order is written, but the Customer is not).

Errors syncing data changes

When Appian attempts to sync changes to the source data, the sync will fail when one of the following occurs:

• The record type exceeded the synced row limit.
• A record field contains an invalid value.
• The record type's sync filter is invalid (for example, if the source field is no longer available).

If Appian is unable to sync changes from the source, the record data will be unavailable. For more information on the different types of sync errors and steps to resolve these errors, see Troubleshooting Syncs.

Examples

The section walks you through the different ways you can use the Write Records smart service to create or update your record data.

Create a new record using a process model

Goal: Use the Write Records smart service to make a new record.

No matter what kind of business your app is designed for, creating a new record in a record type is one of the most common data actions. To create a new record, you can build a form that allows users to input information, then pass that information into a process model containing the Write Records smart service.

Example

Let's say you need to create a record action that allows users to add new customers in a retail application. The application contains a Customer record type, which stores all customer information. This record type also has record events configured, so you also want to capture an event whenever a new customer is created.

To create this action, you could:

1. Create a new form interface that allows users to enter the customer's information.
2. Create a rule input called record and set the type to the Customer record type. This will allow you to pass customer data to the process model.

3. Create a new process model and configure the process model properties to use the new form and pass record data:

   • Go to File > Properties.
   • Go to the Variables tab and create a new process variable called record.
   • Set the Type to the Customer record type.
   • Select the Parameter checkbox.
   

   

   • Go to the Process Start Form tab and select your interface.
   • Map your record process variable to the record rule input from the interface.
   

   

4. Drag and drop a Write Records node into your process model.
5. Go to the Setup tab.
6. For Records Input, select the record process variable. By default, the Record Type input populates with the Customer record type. Since the Customer record type has record events configured, the Write Events section can be set up.
7. For Choose when to write events for the Customer record type, leave the default Always. The smart service will always write an event whenever a new customer is created.
8. Select the values to write for the event:
   • For Event Type, select Created Customer.
   • For User, keep the default Process Initiator.
   • For Automation Type, select None (User).
   • For Timestamp, keep the default Now.
9. Click OK.
10. (Optional) Configure a cancel flow.
11. Save and publish the process model.
12. Create a record action that launches the new process model.

The process model looks something like this:

The node output will return the primary keys of the record and any related records included in the node input.

Create records and related records using a process model

Goal: Use the Write Records smart service to make a new record and related records.

Creating a record and related records is similar to creating a single record. You can create a form that allows users to update different types of data from different record types, and then pass that information to a process model. The Write Records smart service will automatically write the data to the selected record type and any of its related record types.

You can write records and related records in the same node as long as the relationship configuration allows it and the records share one data source.

Example

For example, let's say you need to create a new record action so users can enter information about support cases opened by customers. Because more than one department may need to take action to resolve the customer's problem, those actions are tracked as separate tasks. The support agent can also choose to add a comment to capture any information about the case that isn't part of the form.

To represent these support cases, your application's data model includes three record types to store the data:

• Case, the base record type with data like title and description and reportedDate.
• Task, a related record type for data like assignee and type.
• Comment, a related record type with data for commentText and author.

The Case record type has a one-to-many relationship with the Task record type and the Comment record type, and each relationship allows the Write Records node to write the Case and Task or Comment simultaneously. Case also has record events configured, so you can capture an event whenever a new case is created.

When a support agent submits a case, the process model writes to the base record type, Case, and the related record types in order to add both the new case, the required tasks, and any comments. This is done by passing all of that data as a single record variable to a single Write Records node.

To create this record action, you could:

1. Create a new form interface that allows users to enter the case and customer information.
2. Create a rule input called record and set the type to the Case record type. This will allow you to pass support case data and any related task or comment data to the process model.

3. Create a process model and configure the process model properties to use the new form and pass record data:

   • Go to File > Properties.
   • Go to the Variables tab and create a new process variable called record.
   • Set the Type to the Customer record type.
   • Select the Parameter checkbox.
   

   

   • Go to the Process Start Form tab and select your interface.
   • Map your record process variable to the record rule input from the interface.
   

   

4. Add a Write Records node to take the data from the form (as pv!record) and write a new Case record, as well as new Task and Comment data if they are part of the Case.
5. Drag and drop a Write Records node into your process model.
6. Go to the Setup tab.
7. For Records Input, select the record process variable. By default, the Record Type input populates with the Case record type. Since the Case record type has record events configured, the Write Events section can be set up.
8. For Choose when to write events for the Case record type, leave the default Always. The smart service will always write an event whenever a new case is created.
9. Select the values to write for the event:
   • For Event Type, select Created Case.
   • For User, keep the default Process Initiator.
   • For Automation Type, select None (User).
   • For Timestamp, keep the default Now.
10. Click OK.
11. Save and publish the process model.
12. Create a record action that launches the new process model.

Create a new record using an expression

Goal: Use the a!writeRecords_23r4() function to create a record.

Instead of building an entire process model to update data, you can just build a form and use the a!writeRecords_23r4() function in the submit button.

Example

Let's say you want to create a form that updates your Status record type with a new status option for orders. This will automatically write and sync any data provided in the form whenever a user clicks Submit.

To create this form, you could:

1. Create a new interface using a form layout.
2. Create a local variable called status. This will store the new status value and pass it to the a!writeRecords_23r4() function.
3. Add components that allow users to add new values. In this example, you could add a Text field to allow users to add a new status label.
4. In the primary button of the form, add a saveInto parameter with the following values:

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    buttons: a!buttonLayout(
      primaryButtons: {
        a!buttonWidget(
          label: "Submit",
          saveInto: {
            a!writeRecords(
              records: {
                recordType!Status(
                  recordType!Status.fields.label: local!status
                )
              }
            )
          },
          submit: true,
          style: "SOLID"
          )
        },
      )

Now, whenever a user clicks Submit, a new record will be created in the Status record type.

Write events for multiple record types in one node

Goal: Create record events for more than one record type using one Write Records node.

Some business processes involve a record type and related record type where it's important to capture events for each of them. When the related record data is an essential part of each base record, we'll use a single Write Records node to write all of the record and related record data at once.

Example

For example, in a retail application, you may have a process for creating a new order that uses two record types:

• Order: Stores information like date, customerId, and assignee.
• Order Line Item: Stores information like the itemId and quantity for each product being ordered.

Using one node ensures that either all of the data is written or none of the data is written. This helps avoid incomplete orders (where an Order is written, but an Order Line Item is not).

Both record types have events configured, and we want to capture the creation event for both. The Setup tab allows you to easily specify the event information to write for the Order record type (the record type selected in the Records Input), but we'll need to specify the event information for the Order Line Item record type separately.

To write events for a related record type in the same Write Records node, you can use one of the following options:

• In the start form, configure the submit button to save the event information for the related record type in the same rule input as the other form data.
• In the process model, use a script task to specify the event information and pass that information into the Write Records node.

We'll use the first option in this example. To add the event data when the form is submitted, you can use a list of a!save(), one for each relevant field in the Event History record type (like eventTypeId, user, automationTypeId, and timestamp.)

Then, when the rule input is passed to the process model, the process variable used by the Write Records node contains all of the record data, related record data, and event data.

In this example, an eventHistory was created for both the Order and Order Line Item simultaneously. Appian automatically created the event data for the Order using the settings from the Setup tab. The event data for the Order Line Item was created using the data passed into the process:

eventHistory={timestamp=7/21/2023 1:44 PM, user=alice.kwan, automationTypeId=1}

Feature compatibility

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