After installing the Automated Case Routing module, you need to set it up before using it with the Case Management Studio Base application. This guide walks you through the setup steps, which include:
Write and Delete Related Records: Select Write or Delete Case Assignment Histories when modifying Roles.
Uncomment the commented value (the index input in the a!update function) and replace the line with the newly created relationship as shown.
In the a!defaultValue()
that returns the assignees, add the following code snippet as the second input to the function as shown.
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rule!CMGT_ACR_EVAL_RouteCaseToUserOrGroup(
case: ri!case
),
Setting Up Automated Case Routing Module