The Case Comments Summary module ships as a separate module supported on Case Management Studio. Once installation and setup are complete, this module uses AI to generate a summary of case comments, allowing case workers to quickly read a summary of case comments, so that they don’t have to read every single comment to understand what has happened in the case.
This guide outlines the steps for downloading and installing the Case Comments Summary module before incorporating it with your Appian Case Management Studio Base application. The steps include:
Before starting the installation process, review the System Requirements to make sure all minimum requirements are met.
This section details the minimum requirements your system must meet to run the Case Comments Summary module.
CMGT Case Management Studio Base (CMGT)
CMGT Studio Module (CMGT_WFL)
CMGT Studio Generated Objects (CMGT)
The first step in installing the Case Comments Summary module is to download the software package that contains the following files, which you will use in the remaining set-up steps.
01.CaseCommentsSummaryv1.0.0.sql
CaseCommentsSummaryv1.0.0.zip
To download the software package:
CaseCommentsSummaryv1.0.0.zip
to access the installation files.To create the structure for the database tables, views, and other objects that are a part of the Case Comments Summary module in your MariaDB business database, you need to run the 01.CaseCommentsSummaryv1.0.0.sql
DDL script downloaded in Step 1.
Next, you need to import the application into the target environment.
To import the application:
CaseCommentsSummaryv1.0.0.zip
file that was downloaded in Step 1.CMGT Add-On - Case Comments Summary (CMGT_CT_AI)
application container was imported.Now that you have installed the Case Comments Summary module, follow the steps in Setting Up Case Comments Summary to start using this functionality with Case Management Studio.
Installing Case Comments Summary Module