| This content applies solely to Connected Servicing, which must be purchased separately from the Appian base platform. This content was written for Appian 23.2 and may not reflect the interfaces or functionality of other Appian versions. |
The Appian Connected Servicing solution is designed to be customized to your organization's particular needs. The various interfaces in the out-of-the box solution contain values that are stored in database tables. This information is called reference data.
The types of reference data in Connected Servicing are:
You can identify reference data tables by looking for tables that have _R_ in the name, such as AS_FS_R_DATA.
This page describes the structure of the reference data tables.
Some dropdown values for Connected Servicing are stored in the AS_FS_R_DATA table. Updating this table allows you to control what dropdown values and lists that cannot be modified in the Connected FS Settings site. See Modifying Dropdown Lists for more information on how this table is used. This data in this table can be used across Connected Servicing and other financial services solutions.
See the following table for a description of the fields in the AS_FS_R_DATA table.
| Name | MySQL Data Type | Appian Data Type | Description |
|---|---|---|---|
| R_DATA_ID | int(11) | Number (integer) | The primary key. |
| LABEL | varchar(255) | Text | The label code that will be internationalization and shown to the end user. |
| TYPE | varchar(255) | Text | What reference type the data is grouped by. For example, Service request status. |
| CODE | varchar(255) | Text | The value used to reference this row in transaction tables. |
| SORT_ORDER | int(11) | Number (integer) | The order in which the value will be displayed if order matters in the place this value is displayed. |
| IS_ACTIVE | tinyint(1) | Boolean | Determines if the value will display, or not. Valid values: 1, 0. 1 will display the value and 0 will not display the value |
| ICON | varchar(255) | Text | The icon displayed with this value. |
| COLOR | varchar(255) | Text | The color of the icon displayed with this value. |
| CREATED_BY | varchar(255) | Text | The user who added the reference data originally. |
| CREATED_DATETIME | timestamp | DateTime | The date and time that the reference data was originally added. |
| MODIFIED_BY | varchar(255) | Text | The user who changed the reference data most recently. |
| MODIFIED_DATETIME | timestamp | DateTime | The date and time that the reference data was most recently changed. |
While the shared values for all financial solutions are stored in the shared reference data table, the remaining values for Connected Servicing are stored in the AS_SRQ_R_DATA table. This enables you to update information that is Connected Servicing specific. See Modifying Dropdown Lists for more information.
See the following table for a description of the fields in the AS_SRQ_R_DATA table.
| Name | MySQL Data Type | Appian Data Type | Description |
|---|---|---|---|
| R_DATA_ID | int(11) | Number (integer) | The primary key. |
| LABEL | varchar(255) | Text | The internationalization bundle key used to display the value. |
| TYPE | varchar(255) | Text | What reference type the value is grouped by. For example, {{ tablerecordcap }} status. |
| CODE | varchar(255) | Text | The value used to reference this row in transaction tables |
| SORT_ORDER | int(11) | Number (integer) | Determines the order of values displayed in the dropdown. |
| ICON | varchar(50) | Text | The icon associated with the value. For more information, visit the Appian icons page. |
| COLOR | varchar(50) | Text | Determines the color associated with the data. Valid values: STANDARD, POSITIVE, NEGATIVE, ACCENT, or a specific hex value. For example, #FFBF00. |
| IS_ACTIVE | tinyint(1) | Boolean | Determines if the value will display, or not. Valid values: 1, 0. 1 will display the value and 0 will not display the value |
| CREATED_BY | varchar(255) | Text | The user who added the reference data originally. |
| CREATED_DATETIME | timestamp | DateTime | The date and time that the reference data was originally added. |
| MODIFIED_BY | varchar(255) | Text | The user who changed the reference data most recently. |
| MODIFIED_DATETIME | timestamp | DateTime | The date and time that the reference data was most recently changed. |
The AS_TMG_R_TASK_BEHAVIOR_TYPE table stores the behavior of all of the task types in the Connected Servicing application. Updating this table allows you to add new data types. See Adding a new task type for more information on how to do this.
| Name | MySQL Data Type | Appian Data Type | Description |
|---|---|---|---|
| TASK_BEHAVIOR_TYPE_ID | int(11) | Number (integer) | The primary key. |
| BEHAVIOR_TYPE_CODE | varchar(255) | Text | The code to determine the behavior of the task. Possible values: CHECKBOX, DATA_ENTRY and AUTOMATED. |
| BEHAVIOR_DISPLAY_NAME | varchar(255) | Text | The behavior name that displays to the end user. |
| CREATED_BY | varchar(255) | Text | The user who added the behavior originally. |
| CREATED_DATETIME | timestamp | DateTime | The date and time that the behavior was originally added. |
| MODIFIED_BY | varchar(255) | Text | The user who changed the behavior recently. |
| MODIFIED_DATETIME | timestamp | DateTime | The date and time that the behavior was recently changed. |
| BEHAVIOR_SUBTYPE_CODE | varchar(255) | Text | The code to determine the subtype of the task behavior. |
| CONFIGURATION_LEVEL_CODE | varchar(255) | Text | The code to determine the configuration level of the task. Valid values: SYSTEM, TEMPLATE, PROCESS_SETUP, AD_HOC. |
| ICON | varchar(50) | Text | The icon that displays in the task list to the end user. |
| COLOR | varchar(50) | Text | The color of the icon that displays in the task list to the end user. |
Reference Data Tables
