| This content applies solely to Connected Servicing, which must be purchased separately from the Appian base platform. |
The Connected Servicing 2.4 release release notes provide an overview of the latest changes and improvements to the Connected Servicing Solution. These new features and improved capabilities were designed with best practices in mind.
The Appian Connected Servicing solution has long shipped with a Customer Portal site which is intended to be used by the end customers the institution is Servicing so that the end customer can complete tasks assigned to them as part of the Service Request. Until now, tasks that the institution wished to assign to their customers had to be manually reassigned to the customer after each Service Request was created, which was inefficient and susceptible to errors.
In this release, Connected Servicing introduces the ability to assign template tasks to a generic ‘Customer’ group.
When a template with tasks assigned to the ‘Customer’ group is used to create the Service Request, tasks assigned to the ‘Customer’ group will be assigned to the specific customer for which the Service Request is created. As a result, Connected Servicing users creating Service Requests can create Service Requests more efficiently, because fewer changes need to be made after each Service Request is created.
Using Connected Servicing drives transparency, auditability, and efficiency throughout the Service Request lifecycle. Customers who get the most out of Connected Servicing continually evaluate their Service Request business processes for opportunities to streamline through automation and other improvements.
A great way for Connected Servicing customers to continually improve their Service Request business process is by using Appian Process Mining. Appian Process Mining analyzes event logs captured throughout their use of Connected Servicing and uncovers process deviations and Service Request attributes with the greatest impact on inefficiencies in the Service Request process. To learn more about Appian Process Mining, see Appian Process Mining.
The latest release of Connected Servicing includes improvements to the way audit data is captured and stored throughout the Service Request lifecycle to better enable leveraging Appian Process Mining for valuable insights. As a result, customers purchasing Appian Process Mining to gain insights on their use of Connected Servicing can more quickly and easily prepare their data for analysis by Appian Process Mining.
Appian provides product and documentation for 12 months from the general availability (GA) release date of a solution release. After 12 months, the solution product documentation is deprecated and archived.
In addition to the Connected Servicing release notes and product documentation, Appian's Solutions Support team provides a number of services to ensure the success of your Connected Servicing solution. See the Appian Solutions and Documentation Support Guide for more information.
The Release History table provides information about each Connected Servicing version, including release dates, supported Appian platform versions, support expiration dates, and documentation availability.
| Solution Version | Release Date | Supported Appian Platform | Support Expiration Date | Download PDF |
|---|---|---|---|---|
| 23.3.2.6 | 27 Oct 23 | 23.3 + | 26 Oct 24 | - |
| 23.2.2.5 | 11 Aug 23 | 23.2 + | 10 Aug 24 | - |
| 23.1.2.4 | 19 May 23 | 23.1 + | 18 May 24 | - |
| 22.4.2.3 | 3 Feb 23 | 22.4 + | 3 Feb 24 | - |
| 22.4.2.2 | 11 Nov 22 | 22.4 + | 11 Nov 23 | CS v22.4.2.2 Docs |
| 22.2.2.1 | 29 Jul 22 | 22.2 + | 29 Jul 23 | CS v22.2.2.1 Docs |
| 22.1.2.0 | 13 May 22 | 22.1 + | 13 May 23 | CS v22.1.2.0 Docs |
| 21.3.1.2 | 23 Nov 21 | 21.4 + | 23 Nov 22 | CS v21.3.1.2 Docs |
| 21.2.1.1 | 6 Aug 21 | 21.2 + | 6 Aug 22 | CS v21.2.1.1 Docs |
| 1 | 21 May 21 | 21.1 + | 21 May 22 | CS v1 Docs |
You can view the documentation for an unsupported version of Connected Servicing by clicking the document link associated with the solution version you want to download from the Download PDF column. After the download completes, you can open ZIP file to view the PDF.
To learn more about a supported solution version, start with the Connected Servicing Overview.
Connected Servicing 2.4 Release Notes
