| The RWM application was deprecated with Appian 24.1. The application will no longer be updated or pre-installed for new Appian Cloud sites with Appian RPA enabled. RWM will be removed in a future release and we encourage customers to use the Operations Console to manage robots instead. |
Robotic Workforce Manager (RWM) is an Appian solution to orchestrate enterprise automation requests and implementations. Using built-in reporting, you can also optimize automations to be as efficient and valuable as possible.
RWM is made of two sites: Automation Planner and Control Center. These components combine to provide the ability to plan, build, manage, and monitor automations across the organization.
This page describes some of RWM's most valuable features in these two sites.
Users can enter new automation requests by completing a seamless and guided series of questions about their automation needs.
Various members of the organization can review any given automation request to provide their input regarding business, technical, budgetary, and other considerations.
Automation request answers are then analyzed to automatically provide a recommended automation plan that can include both robotic processes and custom Appian business processes.
Use the Dashboard to manage and track the entire lifecycle of any automation request—from identifying new automations to requesting and approving them.
Measure and track the value that automation provides your organization directly from the ROI page.
Use the Systems page to identify and analyze which automation processes are impacted when enterprise applications are updated.
Track the status of automation requests to gain oversight over your processes. This knowledge helps scale your automation processes throughout the organization.
Business users can leverage the reporting capabilities of RWM by viewing and analyzing end to end automation workflows, including viewing metrics and drilling down for details about each of the individual types of automations employed.
Use the Resource and Process tabs to view data-driven insights to better manage RPA processes with real time analytics and dashboards.
Scheduled bots can be tracked and viewed in a calendar across days, weeks, months, or years. From the Process tab, business users can also start and schedule RPA processes at any time.
All robotic and business processes will result in at least some exceptions that will require a human to complete the process. These exceptions are handled automatically by adding them to a case and assigning them to a user based on decision logic.
Keep on top of these exceptions by using the Exceptions tab to view and manage exception cases, as well as to get alerted when a bot, resource, or business process encounters issues.
RWM works with multiple RPA vendors. Visit the setup topics for a vendor to learn more about the technical requirements and how to get started.
