This page applies to Appian Cloud only. It may not reflect the differences with Appian Government Cloud.
Customers who are subscribed to Basic Support cannot use custom domains.
When Appian Cloud environments are created, they are assigned a subdomain under the appiancloud.com
domain. However, Appian Cloud customers can request to customize environment URLs to provide a personalized experience to end users. This page outlines the steps required to change the URL (also referred to as the Fully Qualified Domain Name or FQDN) of Appian Cloud environments to a custom domain.
Appian Cloud environments use 3 FQDNs. By default, these are:
ENVIRONMENT_NAME.appiancloud.com
- This is also known as the main FQDN of your environment.ENVIRONMENT_NAME.appiancloud-static.com
- This will be referred to as the Static FQDN from this point onwards.ENVIRONMENT_NAME.appiancloud-dynamic.com
- This will be referred to as the Dynamic FQDN from this point onwards.Only the first FQDN is visible to end users. You can choose to customize:
ENVIRONMENT_NAME.appiancloud.com
.If you are accessing your environment over VPN or in a dual access configuration, you must customize all 3 FQDNs.
As an example, let's say your company domain is mycorp.org
and you have an environment called production-acme
currently using the appiancloud.com
domain, available at production-acme.appiancloud.com
. You want to customize this environment to use mycorp.org
so that end users can access the environment using the URL production-acme.mycorp.org
.
You can decide to customize all 3 FQDNs:
Old FQDN | New FQDN |
---|---|
production-acme.appiancloud.com |
production-acme.mycorp.org |
production-acme.appiancloud-static.com |
production-acme.mycorp-static.org |
production-acme.appiancloud-dynamic.com |
production-acme.mycorp-dynamic.org |
You can acquire any domains you prefer for the Static FQDN and Dynamic FQDNs, they don't need to have the words static
and dynamic
in them. However, they must be different from your main custom domain.
You can also opt to customize only the main FQDN of your environment. Appian Cloud will take care of handling the remaining two domains:
Old FQDN | New FQDN |
---|---|
production-acme.appiancloud.com |
production-acme.mycorp.org |
production-acme.appiancloud-static.com |
production_acme_mycorp_org.appiancloud-static.com |
production-acme.appiancloud-dynamic.com |
production_acme_mycorp_org.appiancloud-dynamic.com |
To renew your certificate, follow the renewal steps in Self-Service Certificate Management
The static and dynamic domains are used for background web requests to support features such as the Document Viewer Component and Component Plug-ins. These domains are needed for security purposes. Review the Post Install Configurations for more details.
You do not need to change the subdomain portion of your environment's FQDN.
The subdomain portion of the environment FQDN must comply with the following requirements: