Background Processes
This content applies solely to Robotic Workforce Manager, which must be purchased separately from the Appian base platform. This content was written for Appian 21.3 and may not reflect the interfaces or functionality of other Appian versions.

Introduction

Robotic Workforce Manager (RWM) requires a number of background processes to ensure that it stays continually up to date with information from external RPA systems, as well as Appian BPM processes. It also needs to update external systems.

While the details below may appear in other parts of the RWM documentation, the tables below provide a summary of all the background processing at a high level.

RWM background processes

Name Description External System Frequency Primary Process
ETL Sync (non Blue Prism RPA vendors) Retrieves data for processes, resources, sessions, queues, work items, queue items, exceptions, alerts All RPA vendors except Blue Prism Configurable in RWM with RWM_JD/UI/AA_ETL_TIME_INTERVAL, default 15 minutes RWM JD/UI/AA Wrapper Model
ETL Sync (Blue Prism) Retrieves data for processes, resources, sessions, queues, work items, queue items, exceptions, alerts Blue Prism Configurable in Blue Prism with the RWM ETL Scheduler, default 15 minutes Blue Prism process: RWM_GetDataFromBPtoAppian, Appian Web APIs: BP_WS_updateResourceStatusDetails, BP_WS_toUpdateProcess, All BP_WS_ Web API Objects
Start Process (non Blue Prism RPA vendors) Starts process in external RPA system All RPA vendors except Blue Prism Executes immediately from user input via API call RWM JD/UI/AA Start Process
Start Process (Blue Prism) Starts process in external RPA system Blue Prism Request sent to Blue Prism immediately, Blue Prism executes processes every 3 minutes RWM Start Process
Daily Scheduler Starts scheduled processes in external RPA system All RPA Vendors Daily at 12:00 AM GMT RWM Daily Process for Scheduler, RWM JD/AA Daily Process for Scheduler
Update BPM processes Retrieves all Appian process models and their instance details, including instance count Appian BPM Configurable in RWM with RWM_BPM_HB_TIMER_INTERVAL, by default 60 minutes RWM HB Dump BPM Process Models
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