Appian RPA
This content applies solely to Appian RPA, which must be purchased separately from the Appian base platform.

About Appian RPA

As the cost of labor increases, businesses find that investment in automating rote tasks through software is much more attractive. The cost savings for outsourcing work isn't as compelling as the cost savings for robotic process automation (RPA) solutions.

Appian RPA automates high volume, highly transactional manual processes to free up your workforce to focus on tasks and initiatives that require reasoning and human intervention. By delegating these responsibilities to a robotic task, you can also ensure data quality and consistency where compliance is concerned and such standards can't be compromised.

RPA represents a new paradigm in business process automation. Appian delivers:

  • Full-stack automation: Appian offers RPA that fully integrates with business process management (BPM), artificial intelligence (AI), and case management to provide the right automation technology for the right use case. Unite people, robots, and AI to tackle high-value and high-volume work that involves different levels of cognitive engagement.
  • Powerful governance: As your RPA practice grows, you can centrally manage, monitor, and deploy robots across the organization to increase scale and performance.
  • Secure, cloud-based RPA: Appian Cloud is secure, globally available, and trusted to run mission critical, enterprise applications, including those that use robotic tasks.

Appian RPA is not available as part of high availability (HA) configuration at this time, but it won't impact other HA features in your environment. See High Availability in Appian Cloud for more information.

How does Appian RPA work?

Robotic tasks interact with applications the same way that humans do. Robots perform repetitive tasks based on rules, allowing people to focus their efforts on activities that require problem solving or personal interpretation.

Is high-volume and faster document extraction a goal for your robotic process automation? Appian offers an Intelligent Document Processing (IDP) application that works with Appian RPA as well as other systems to further automate this type of task.

Among other objectives, Appian RPA replaces manual tasks with a programmed robotic task. RPA differs from traditional automation in its non-intrusive nature. Robotic tasks don't necessarily need to access databases, nor do they have to communicate with computer systems by invoking functions, web services, or APIs. Instead, robotic tasks interact with the user interface itself, using the windows of the applications as people do: moving the mouse, clicking different menu options, and entering or reading data from the screens.

A robotic task follows a series of actions, which are added and configured by a developer. You can customize a robotic task using low-code development features, such as drag-and-drop actions. Use the Appian RPA task recorder for even faster development: capture your own interactions with a web browser and automatically create a fully configured robotic task to match.

The console is also the place where administrators can execute robotic tasks, monitor completed robotic tasks, and schedule new ones. Administrators must also set up environments where robotic tasks should run. A robotic task is executed by a robot, which can be a physical or virtual machine (VM). In production environments, we recommend using a dedicated machine, whether physical or virtual, as the robot. Appian RPA uses tags to secure visibility and execution for users, robotic tasks, and robots.

Check out What is Appian RPA? to learn more about key terms and components.

Who is this guide for?

This documentation serves as the reference guide for Appian RPA administrators and developers. The tasks and responsibilities for each role are as follows:

  • Administrator: Technical support in the organization for robotic task deployment, including hardware and software infrastructure and communications. In addition, this role can change permissions and has remote access to the robots and the events generated by the platform.
  • Developer: This role corresponds to the designer, who analyzes and builds robotic tasks. The developer creates, sets up, and visually defines the workflow for the robotic tasks. Developers are responsible for preparing robotic task packages for deployment to other environments.
  • Manager: Operational support to help keep robotic tasks functional. Managers are responsible for executing robotic tasks, managing exceptions, and troubleshooting issues such as offline agents or failed queue item processing. Managers can't edit or create a robotic tasks, but help support existing ones.

Many other people play important roles in RPA. Individuals may step in at certain points in the process and help to resolve exceptions when they arise. As you plan and coordinate robotic tasks, it's also important to communicate with employees of the organization who know the processes best suited for automation. Users may need to know at a functional level what robots do, and they must handle detailed information about input and output data from the robotic processes and their metrics. Further, some people must know the costs of both the manual process and the automation in order to calculate savings and determine the return on investment (ROI).

This documentation provides the technical framework to help you design, develop, and deploy robotic tasks for your organization.

Open in Github Built: Thu, Feb 23, 2023 (02:59:22 PM)

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