MyAppian, formerly named Insights, provides customers and partners with a wealth of information on their Appian experiences in a single place. MyAppian’s transparent and streamlined navigation experience allows customers and partners to monitor and manage their Appian applications.
MyAppian has three tabs:
The Home tab is a powerful landing page that brings together key details from across your organization into a single, unified view.
From the Home tab, you can:
The header section contains details specific to your organization.
In the header section, you can:
The Environments section displays data on potential risks, response times, usage metrics, and remaining disk space for your sites and servers.
In the Environments section, you can:
The Open Support Cases section gives you an overview of the support cases and their key case details.
In the Support Cases section, you can:
Designated Support Contacts can navigate to the Support tab to interact with support cases, manage account details, download installers and solutions, and complete tasks.
On the Cases page, you can view and edit all support cases within your environment, as well as create a new case.
On the Accounts page, you can view your associated accounts, as well as manage account information such as support contacts, installations, and more.
In the Downloads section, self-managed customers have access to software installers, hot fix packages, and related documentation, as well as expertly developed solutions built on the Appian platform.
On the Tasks page, you can view and complete all outstanding support satisfaction tasks.
Health monitoring is a critical tool for successful management of Appian applications and overall platform health. The Health tab contains two pages: Health Check and Cloud Resources.
Health Check provides insights into application design patterns and performance risks in your environment. From the Health Check page, you can either analyze and review your site's Health Check data yourself, or request a manual health check analysis of your site.
The Analyze option allows you to:
You can also use the Health Check report.
The Request option allows you to request a manual health check analysis.
The Cloud Resources page provides cloud customer technical support contacts with key information about the current performance of cloud environments and details on infrastructure configuration.
From the Cloud Resources page, you can take a deeper dive into site metrics, environment specific configurations, or external connections.
The metrics option allows you to filter cloud metrics and zoom in on specified time frames.
The environments option allows you to view cloud configurations.
The connectivity option allows you to:
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