Robotic Workforce Manager Documentation

Automation of time consuming, cumbersome, or repetitive business processes and tasks has proven to be transformative for many companies. Currently, there are many different tools for tackling each of these situations. Robotic Process Automation (RPA) can perform repetitive tasks, application processes can interact with external systems via API, and Business Process Management (BPM) workflows can incorporate human decision making.

However, many organizations have silos between the groups that manage RPA, BPM, and AI—creating further challenges in coordination at a business and a technical level.

With Appian's Robotic Workforce Manager (RWM), we bring all of those technologies together for your Automation Center of Excellence (CoE). We see the future of automations leveraging the power of humans, robots, and AI, orchestrated seamlessly through workflows.

Using RWM, stakeholders across your organization can collaborate to plan, design, build, and deploy these complex workflows. Additionally, organizations can monitor and manage existing workflows to continue expanding and scaling their automations, as well as analyze the financial gains resulting from this efficiency.

Scale your robotic workforce across the enterprise

As automations expand and become enterprise-wide, there is a pressing need for better management, governance, and compliance solutions that can grow with the business. Appian's RWM helps provide governance to create and track automation requests and give insight on ROI, helping to increase automation scale throughout your organization. With these insights, you are free from the frustration of building the wrong robotic processes that cost more to maintain than they are worth.

RWM's Automation Planner helps you determine:

  • Expected value of an automation
  • Enterprise applications that might be affected
  • Key details and requirements for implementation
  • Reviews and approvals follow a standard process

Empower business users to manage your robotic workforce

RWM's Control Center provides a range of reports and dashboards to keep your organization on top of your automations. RPA-specific reports provide high-level as well as granular information on the activities of your bots, in addition to the ability to directly take actions. Need to start or schedule a bot? Resolve errors that bots encounter? Access all of these capabilities across all RPA vendors in a centralized set of reports.

Ready to get started?

We've put together some resources to help you determine if RWM is the right solution for you. When the time comes, we've also assembled suggestions to help start the project start smoothly.


This version of the Robotic Workforce Manager documentation was written for Appian 21.1, and does not represent the interfaces or functionality of other Appian versions.
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