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Learn how to develop effective and efficient robotic processes for your business.
Robotic processes provide another way to automate work using Appian. Orchestrate your automations directly in your application using integrations and process models. Bring your people, technology, and data together in a single workflow to build complete automations using low-code.
This page provides an overview of robotic process automation and how you can use it in Appian.
Throughout this page and the RPA documentation, you may see some terms that may be new to you. Refer to the following definitions:
Robotic process automation (RPA) is a series of scripted programs that perform routine actions a person normally does. A process takes data as an input, performs actions, and provides an output, either in the form of additional data or accomplishing a task. In the case of RPA, these processes often interact with user interfaces, making them able to interact with legacy systems that might not have APIs or other more technical means of interaction.
Consider the following example: you're asked to regularly copy customer information from an email and paste it into your company's lead tracking software. This is a manual task that doesn't take much thought, but takes a lot of time. Think about how much time you'd save if you delegated this task to a robot. Instead of copying and pasting information hundreds of times, the robot takes care of it for you.
Robotic processes act much faster and more precisely than a human being does. These routine tasks are not only completed faster, but have fewer errors. Robotic processes can also step in when humans could be performing other tasks that require higher levels of thinking, such as tasks that require judgment or complex evaluation. So instead of copying and pasting data, you can spend that time contacting potential customers and building relationships.
RPA transforms business processes to be more efficient, highly available, easily replicated, and reliably consistent. Automation lets businesses delegate routine yet time-consuming tasks to a computer program, freeing up an employee's time and mental energy to focus on more impactful and high-value work. RPA saves businesses time, money, and brain power.
As you begin to learn about Appian RPA, you'll learn the related terms and phrases. We've developed a list of Appian RPA key terms to use as a reference.
Appian RPA is a capability of the Appian platform for automating tasks using RPA. Appian RPA is made of multiple components hosted in both the Appian Cloud and in the customer environment. These components communicate during the development and execution of robotic processes, as shown below:
Appian RPA's web-based console is where developers and administrators can create and configure robotic processes, resources, and other RPA objects. You don't need to know how to code to realize the power of Appian RPA; instead, use low-code methods to configure actions in the workflow.
The following diagram shows how you'll develop and execute robotic processes through Appian:
Ready to get started? Visit Appian RPA design patterns to learn more about the best ways to use automation in your applications.
There are three main user types in Appian RPA: administrators, developers, and operations managers. Developers design and configure robotic processes, connect the necessary components, and deploy robotic processes, while administrators set up resources and configure additional settings from the console. Operations managers help manage and troubleshoot robotic processes that encounter problems. Learn more about Appian RPA user roles.
RPA integrates with Robotic Workforce Manager (RWM), where you can view reports that provide insight into how often and quickly a process runs. This data can be used to help demonstrate the value of your business's robotic automation implementation. RWM also lets you execute robotic processes without having to access the Appian RPA console.
If you are currently using RWM to automate some of your processes in Appian, take a look at the RWM docs to learn more about how the two work together.
Now that you're familiar with RPA, it's time to get started using robotic processes in your applications. In practice, robotic processes and process models work together to automate tasks and events in Appian. A process model can trigger a robotic process, retrieve the results, and capture data as variable values to use later. Similarly, a robotic process can be configured to start an Appian process.
These pages can be helpful to get started using RPA in a process model:
Appian Robotic Workforce Manager (RWM) can help you manage your automation practice without granting wide access to the Appian RPA console. RWM supports adoption and implementation of RPA across your business and can help you manage automation requests, monitor processes, and address any issues that arise.
RWM is available and pre-installed for new Appian Cloud sites with RPA enabled. If you are adding Appian RPA to an existing site, you can download and configure RWM separately.
Technically speaking, a robotic process is made of two main parts: the Java code and a workflow. Robotic processes rely on Java artifacts stored in the console repository. The Java code works behind the scenes to power the robotic process. Java developers use Maven to push new or updated Java methods to the repository. These artifacts can then be used in the robotic process definition.
To develop new methods in Java, you'll need to write the Java code locally and deploy it to the console repository. You can then create a workflow in the Appian RPA console to configure the steps a robotic process should take when it starts. You can use both default and custom methods to configure these steps.
When a robotic process runs, the orchestration server retrieves the needed Java artifacts and assigns the execution to a resource. The agent on the resources are constantly polling the orchestration server and will see this new assignment. The agent then retrieves the artifacts needed for the robotic process to run (if not already on the resource) and start the execution.
This diagram demonstrates how Appian RPA components communicate:
Prefer to work with Java? Get started with custom code development in Appian RPA.
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