Cloud Insights

Overview

Cloud Insights is a service available to cloud customers that enables them to view key metrics and configuration information for their Appian Cloud environments via Appian Community. This service is currently available only to premier support customers.

Metrics

The Metrics tab allows cloud customers to easily view metrics for their active cloud environments.

Metrics Tab

Each series on a chart represents a single server for which the metric is independently collected. Each cloud environment can consist of one or more servers. Servers within an environment can be filtered out using the server dropdown after selecting an environment. Any set of environments can be saved as the default and will load automatically upon entering Cloud Insights.

Additional information for a metric, such as the metric definition and the significance of abnormal values, can be seen by clicking the Show Metric Info link above the metric chart.

Show Metric Info

Most metrics will update on a 5 minute interval. However, certain metrics such as Average CPU Utilization will update around every 60 minutes. Historical data for metrics is available for the last 180 to 365 days depending on the metric and can be accessed by setting the End Time filter in the Metrics interface.

Set End Time

Greater detail for each metric can be viewed by clicking and dragging on the chart in either a vertical or horizontal manner to zoom the chart into the selected window. Double-clicking on the chart will reset the vertical or horizontal zoom to the original position. Values for each individual data point on the chart can be viewed in the chart legend by hovering over the desired series with your mouse.

Zooming and Mouseover

Environments

The Environments tab provides cloud customers with easy access to configuration information for their cloud environments such as Appian release, region, and allocated resources.

Environments Tab

Each row in the grid represents a single server that belongs to a single cloud environment. Each cloud environment can consist of one or more servers. The grid can be filtered to contain only servers for one or more environments using the Environments dropdown.

Frequently Asked Questions

Who can access Cloud Insights data?

The Cloud Insights data for an environment is only visible to authorized technical support contacts for the account the environment belongs to. Users who do not belong to the account for the environment and are not support contacts for the account will not be able to access Cloud Insights.

How can I grant a user access to Cloud Insights?

To grant access to Cloud Insights for a user, an existing support contact should open a support case on Appian Community to request that the new user be added as a support contact.

What browsers can I use with Cloud Insights?

Cloud Insights supports all browsers supported by the Appian product, however, we strongly recommend using either Google Chrome or Mozilla Firefox to ensure the best performance and experience.

Can I view data for environments undergoing maintenance?

Data is not available for environments that are undergoing maintenance and it can take up to 2 hours after an environment is available for the data to appear in Cloud Insights.

Does this replace Appian Cloud Monitoring for my environments?

Cloud Insights does not replace Appian Cloud Monitoring. Appian Support will continue to monitor your environments and notify you of any issues.

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