ICC uses Twilio Programmable SMS for WhatsApp messaging service. This page walks you through the manual steps of setting up WhatsApp in Twilio to work with ICC.
Make sure you've already downloaded the ICC package.
This is an optional setup step if you are using ICC with Twilio and wish to leverage WhatsApp.
The following are important Appian objects used for WhatsApp.
ICC_WS_TWIL_createSMSTaskobject is a Web API used to create the SMS task in the correct WhatsApp format.
After your profile information is submitted, it will take Twilio five to ten days to process the request.
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