In order to use ICC with Twilio, you must first have a Twilio account set up and properly configured.
If you do not already have a Twilio account, please follow the instructions below. If you already have a paid Twilio account, you can skip this section.
You can now add other Twilio users to this account. Please refer to Twilio's documentation for more details on adding users.
The following configuration to the parent Twilio account must be made to enable call recording, call transfers, and certain error handling capabilities in the Twilio component. Please note that if this setting is not enabled, the Twilio component will not behave as expected.