What's New with Content

New Academy Online Course!

Visualize and manage your data through records - a core component of any application.

We added a new page all about backward compatibility with Appian so you can learn what it is, why we did it, and how you can take advantage of it.


Upgrading to a newer version of a platform that isn’t backward compatible can be time-consuming, expensive, and risky. We didn’t want that to be the case with Appian, so we committed to providing backward compatibility very early on, and made that a foundational principle for our platform’s design and development.

This means if you want to update to the latest version of Appian, our goal is to make your existing applications work without further effort on your part.

Read more…

Mischa DeNola, Manager, Information Development

Lately we’ve been working hard to increase interactivity in our courses. Interactivity helps learners in several great ways:

  • increasing engagement, which increases motivation and fun
  • increasing self-efficacy -helping you to know you know the new information
  • practice, practice, practice

We’ll be rolling out different types of exercises, from quizzes to software simulations to drag and drop games, for all our new courses. Expressions: Transform Your Data is the first one. Check it out!

See you next post!

Katie Ward, Instructional Designer

Our newest course is on expression building with a focus on functions. Appian ships with a bunch of pre-built functions that allow you to transform data however you need to, often for display in forms, records, and reports.

We offered content on expression building before, but we felt like we could do better. The result is a more comprehensive course that we hope will prepare everyone - regardless of their background - with a strong foundation for working with your data in Appian.

We’d love your feedback! Remember to respond to the course survey or email us at academyonline@appian.com with your thoughts.

Kara Peeler, Manager, Training Development

With all the changes to user interfaces, we've updated and added a ton of new content to the ever-popular UX Style Guide, and reorganized the content to make it even easier to find what you're looking for. Check out some of the new, popular design patterns like a Wizard with Side Navigation Bar or Cards as Buttons.

You can read the full list of changes here

Debby Chang, Information Developer II

In 18.3, Appian’s application server became part of Appian’s out-of-the-box offering, meaning that anyone who uses or manages an on-premise or local installation of Appian no longer has to install a separate application server. This simplifies installation and updates. One tidy bow!

Accordingly, we've made updates to our online training material each release. In 18.3, many of the updates we made were in the Administrator learning track. These changes were made primarily for customers with on-premise installations.

Kara Peeler, Manager, Training Development

Academy Online is your self-paced, learn-anywhere training – packed with a ton of great videos, exercises, and activities – all of which create a diverse and engaging learning experience with the goal of getting you working in Appian as quickly as possible.

To get started learning: go to academy.appian.com and log-in or click "Register Now" to create an account. Check out the first in a series Academy Online Promo video below:

Kara Peeler, Manager, Training Development

Record Design Course

Records are a crucial part of most any application, so introducing a new course that explains them and how to build them was a priority. We also received a lot of great feedback that our Designers wanted some more in-depth info on this topic.

Records allow you to create a business view of data and then configure processes around that data so you can take action on it. There are some important aspects of effective record design that we want everyone to know. These include good design patterns and even a couple things to stay away from!

Have you ever asked yourself:

  • What is a Record?
  • Why are Records important in Appian?
  • How do I build one?
  • How do I configure a related action?
  • How do I make eye-catching and informative summary views?

Learn the answers to these questions and a lot more in our brand new course: Records - Design and Build a View into Your Data

It’s important that all of you Designers out there check out this course! We think even veteran designers are going to take away some good recommendations and reminders.

Kara Peeler, Manager, Training Development

Of course we want our user Community to stay up-to-date on the newest features Appian has to offer, so we’re trying to make it easy for you to stay current. From now on, if you missed Appian’s quarterly release webinar, you can always catch it on Academy Online from our “New and Noteworthy” page. If you want to learn more about a feature in the webinar, be sure to look out for our online course content updates or check out the docs to learn more.

Kara Peeler, Manager, Training Development

Meet our team! Academy Online content developers and media production team sit down for an interview with our Appian Live broadcasters. Take a look and find out what we're working on!

Kara Peeler, Manager, Training Content

We wanted our process model content to reflect the new and improved process models, so we decided to reorganize all 118 pages into something better. Our process model documentation is now a lean set of 18 pages that tell you exactly how to use process models and make them work with your application.

We didn't just compact a lot of existing content into 18 pages. We also cleaned it up and added some new helpful content, like Common Process Model Workflows and Recipes. Why reinvent the wheel when great design patterns for process models have already been created for you?

With Process Model recipes, learn how to:

  • Assign a task to every member in a group
  • Escalate a task
  • Use multiple node instances in your process flows
  • Repeat the same task using a looping flow
  • Run the same task repeatedly on a schedule
  • Update an array
  • Use activity-chaining to display multiple forms in succession
  • Chain tasks with multiple node instances enabled
  • Create a quick task
  • Configure multiple outgoing flows
  • Use process variables in parallel flows
Mischa DeNola, Manager, Information Development

The Appian Intelligent Contact Center (ICC) transforms your contact center with an innovative platflorm that allows you to quickly deliver an integrated customer experience acorss multiple channels. We've added an entire set of topics to guide you through set up and how to use the objects, functions, and components specific to ICC.

Debby, Information Development

If you've stayed away from expression-backed records before (previously called "Service-Backed Records"), now is the time to revisit them. We rewrote the tutorial from scratch so that it's easier for you follow along and efficiently build an expression-backed record with an integration. If you like movies, you'll have some fun as you learn to easily integrate with the Internet Movie Data Base IMDB.com to see movies, ratings, and more in your expression-backed record.

books r cool

Get a hands on experience here: Expression-Backed Record Tutorial

Jonathan Katora, Information Developer II

Keeping track of the various domain prefixes in Appian can be tedious. That's why we've provided a new reference page that allows you to easily look up prefixes whenever you need to. Check out this page to learn more about the prefixes that appear in your expressions and when to use them.

Jonathan Katora, Information Developer II

Practice makes perfect, or so the saying goes. We think practice makes confident and competent Appian users. That’s why we’re releasing new video tutorials! Watch our training experts build an interface as you follow along in your own environment. Pause the video when you need to, and pick it back up again when you’re free.

Katie Ward, Instructional Designer

There’s change in the air! With the kick off of summer, we’re releasing a new layout for Academy Online. This layout gives you more options for exploring the content. The role-based tracks are still there, but now you can see popular questions we hear and follow the pre-built learning plans that will answer them for you. Here’s a more comprehensive list of some of our changes:

  • All new learning tracks, designed in a Q&A format to meet your learning objectives
  • Quick-enrollment for Analyst, Designer, Developer, and Administrator learning tracks
  • Revamped Analyst and Designer courses
  • Modernized, intuitive navigation for easier course searching
  • Star-rating system
Katie Ward, Instructional Designer

The Appian documentation team is excited to announce a new feature on the docs site that will provide the best of both worlds - Academy Online and Docs. Follow along with tutorials and other reference content while watching the academy online course on the same page. Try out this new way of absorbing information with the Interface Design Mode page.

Debby, Information Development

With drag-and-drop making interface design so much easier, we thought it was about time to clean up our interfaces documentation.

All the content related to Appian interfaces is now connected with a navigation panel, so no matter where you land within the topic of interfaces, finding the content you need is easier than ever.

Head over to the new and improved Interfaces Documentation to see it for yourself.

Debby Chang, Information Developer II

High availability ("HA") for Appian has become so popular that we were starting to feel the pressure to improve the documentation around it to make it available to a wider audience. We revised our approach to the content to create a greater division between the concepts and the actual setup of an HA system.

While it's important to understand the concepts before getting started, once you're ready, you'll have no trouble following these clear and straight-forward instructions, complete with an achitectural diagram and explicit steps: How to Set Up High-Availability.

Mischa DeNola, Manager, Information Development

SAIL is the patented framework that powers your advanced Appian interfaces. In the past we have used the term SAIL as a way to distinguish SAIL-powered interfaces and functionality from interfaces created with the legacy Forms Designer. Over time, the term has become synonymous with any usage of Appian's simplified expression language.

So starting with Appian 18.2, we're no longer using the term "SAIL" in conjunction with interfaces. Newer users will be able to easily find Interface Components and Interface Recipes to create amazing interfaces without having to think about SAIL, unless they want to.

Debby Chang, Information Developmer II

In line with a unified Appian Designer experience, we wanted a unified docs experience, so we overhauled all related content into a lean, easy-to-navigate set of docs.

Head over to our Appian Designer Documentation to see it for yourself.

Debby Change, Information Developer II

We've completely revamped our Windows and Linux enterprise installation guides. The steps to get Appian running for On-Premise customers are reorganized for your convenience.

Jonathan Katora, Information Developer II

We've updated our function and component version documentation to give you more context and explanation about the version changes.

Debby Chang, Information Developer II

To complement our new rich text icons, we've added two interface recipes that show you how to set and display star ratings.

Debby Chang, Information Developer II

To accompany the updates to the image components, we have new guidance on stylish ways to use them.

Mischa DeNola, Manager, Information Development

Nifty new features demand nifty new recipes, so here's one that shows you how you can set a filter to change a chart reference line.

Mischa DeNola, Manager, Information Development

Now that integrating with Appian has become so easy, we thought it fitting to redo the integration docs and take advantage of our new docs layout. You'll find new and updated content all living together in one, well-organized home.

Mischa DeNola, Manager, Information Development

We took the old Smart Services page and turned it into a reference page where you can look up any pallet option you see in the process modeler. This is one to bookmark.

Jonathan Katora, Information Developer II

We redid the Appian Functions page with a robust lookup table that makes browsing and searching through our library of functions faster and more effective. Check it out!

Mischa DeNola, Manager, Information Development

The new revised and expanded UX Design Guide is a collection of best practices and recommendations for creating attractive and usable interfaces.

Mischa DeNola, Manager, Information Development

With so many new and improved components and functions, we decided to update every single interface recipe to use all modern features so you can hit the ground running with all the cool new stuff in 17.2.

Mischa DeNola, Manager, Information Development

Working with process models can be complex, which is why we've provided a handy page that will walk you through where to investigate problems, how to solve some common issues you might encounter, and what to look out for.

Mischa DeNola, Manager, Information Development

Save time, improve confidence, and get more out of the new test-case feature with this new guidance and best pratices for testing expression rules in Appian.

Mischa DeNola, Manager, Information Development