Select 'Products' tab when being asked to create a project with the following products selected
From the Console Dashboard, select 'Upgrade'
You must have a paid Twilio account to use with ICC
You can now add other Twilio users to this account. Please refer to Twilio's documentation for more details on adding users.
The following configuration to the parent Twilio account must be made to enable call recording, call transfers, and certain error handling capabilities in the Twilio component. Please note that if this setting is not enabled, the Twilio component will not behave as expected.
Navigate to Programmable Voice -> Conferences -> Settings and select 'Agent Conference'