What's New with Content

Below you'll find a list of updates to our documentation and to our free, online training resources available at Academy Online.

Great business applications should be more than just functional! That's the topic of our newest online training course: UX Design and Appian. In this course, you'll learn why UX design is so valuable to your application, how to plan and get feedback on your interface designs, and learn best practices for working with interface layouts and components.

Throughout this course, we'll showcase different designs and interface patterns to expand your knowledge of what's possible in Appian. Click here to get started!

Kara Peeler, Manager, Training Development

Come visit us on Academy Online to engage in your new learning experience. While you're there, check out our welcome video for information about new features, start learning with one of the learning paths, or enroll in the new UX design course.

The new learning system is a fresh, modern portal to everything you need to learn Appian. The new navigation, search, and filtering capabilities make it easier than ever to locate the content you want – when you want it. We also have more quizzes and revamped skills practices to help you gauge your learning and practice your newly acquired skills.

We're excited to roll out this new experience! Email us with any comments or questions: academyonline@appian.com.

Kara Peeler, Manager, Training Development

New this month is a tutorial on building a record! Watch the videos, follow along with the written instructions, or do both as you build a record. At the end of the tutorial, you’ll have a fully configured List View and Summary View.

Follow the directions in the tutorial to download the Getting Started application and sample data, or request a free trial site, which comes pre-loaded with the Getting Started app and sample data. Try it out!

Katie Ward, Instructional Systems Designer

To coincide with the new year, we’re introducing a new course on Academy Online: Appian Essentials! In this course, you’ll get an introduction to Appian and see how companies are using Appian to revolutionize their business practices. You’ll answer common questions such as How does Appian display data? and How is work completed in Appian? as well as participate in fun activities designed to enhance your learning!

Katie Ward, Instructional Systems Designer

We added a new page all about backward compatibility with Appian so you can learn what it is, why we did it, and how you can take advantage of it.

Background

Upgrading to a newer version of a platform that isn’t backward compatible can be time-consuming, expensive, and risky. We didn’t want that to be the case with Appian, so we committed to providing backward compatibility very early on, and made that a foundational principle for our platform’s design and development.

This means if you want to update to the latest version of Appian, our goal is to make your existing applications work without further effort on your part.

Read more…

Mischa DeNola, Manager, Information Development

With all the changes to user interfaces, we've updated and added a ton of new content to the ever-popular UX Style Guide, and reorganized the content to make it even easier to find what you're looking for. Check out some of the new, popular design patterns like a Wizard with Side Navigation Bar.

You can read the full list of changes here

Debby Chang, Information Developer II

Academy Online is your self-paced, learn-anywhere training – packed with a ton of great videos, exercises, and activities – all of which create a diverse and engaging learning experience with the goal of getting you working in Appian as quickly as possible.

To get started learning: go to academy.appian.com and log-in or click "Register Now" to create an account. Check out the first in a series Academy Online Promo video below:

Kara Peeler, Manager, Training Development

Record Design Course

Records are a crucial part of most any application, so introducing a new course that explains them and how to build them was a priority. We also received a lot of great feedback that our Designers wanted some more in-depth info on this topic.

Records allow you to create a business view of data and then configure processes around that data so you can take action on it. There are some important aspects of effective record design that we want everyone to know. These include good design patterns and even a couple things to stay away from!

Have you ever asked yourself:

  • What is a Record?
  • Why are Records important in Appian?
  • How do I build one?
  • How do I configure a related action?
  • How do I make eye-catching and informative summary views?

Learn the answers to these questions and a lot more in our brand new course: Records - Design and Build a View into Your Data

It’s important that all of you Designers out there check out this course! We think even veteran designers are going to take away some good recommendations and reminders.

Kara Peeler, Manager, Training Development

We wanted our process model content to reflect the new and improved process models, so we decided to reorganize all 118 pages into something better. Our process model documentation is now a lean set of 18 pages that tell you exactly how to use process models and make them work with your application.

We didn't just compact a lot of existing content into 18 pages. We also cleaned it up and added some new helpful content, like Common Process Model Workflows and Recipes. Why reinvent the wheel when great design patterns for process models have already been created for you?

With Process Model recipes, learn how to:

  • Assign a task to every member in a group
  • Escalate a task
  • Use multiple node instances in your process flows
  • Repeat the same task using a looping flow
  • Run the same task repeatedly on a schedule
  • Update an array
  • Use activity-chaining to display multiple forms in succession
  • Chain tasks with multiple node instances enabled
  • Create a quick task
  • Configure multiple outgoing flows
  • Use process variables in parallel flows
Mischa DeNola, Manager, Information Development

The Appian Intelligent Contact Center (ICC) transforms your contact center with an innovative platflorm that allows you to quickly deliver an integrated customer experience acorss multiple channels. We've added an entire set of topics to guide you through set up and how to use the objects, functions, and components specific to ICC.

Debby, Information Development

Practice makes perfect, or so the saying goes. We think practice makes confident and competent Appian users. That’s why we’re releasing new video tutorials! Watch our training experts build an interface as you follow along in your own environment. Pause the video when you need to, and pick it back up again when you’re free.

Katie Ward, Instructional Systems Designer

There’s change in the air! With the kick off of summer, we’re releasing a new layout for Academy Online. This layout gives you more options for exploring the content. The role-based tracks are still there, but now you can see popular questions we hear and follow the pre-built learning plans that will answer them for you. Here’s a more comprehensive list of some of our changes:

  • All new learning tracks, designed in a Q&A format to meet your learning objectives
  • Quick-enrollment for Analyst, Designer, Developer, and Administrator learning tracks
  • Revamped Analyst and Designer courses
  • Modernized, intuitive navigation for easier course searching
  • Star-rating system
Katie Ward, Instructional Systems Designer

The Appian documentation team is excited to announce a new feature on the docs site that will provide the best of both worlds - Academy Online and Docs. Follow along with tutorials and other reference content while watching the academy online course on the same page. Try out this new way of absorbing information with the Interface Design Mode page.

Debby, Information Development

With drag-and-drop making interface design so much easier, we thought it was about time to clean up our interfaces documentation.

All the content related to Appian interfaces is now connected with a navigation panel, so no matter where you land within the topic of interfaces, finding the content you need is easier than ever.

Head over to the new and improved Interfaces Documentation to see it for yourself.

Debby Chang, Information Developer II

High availability ("HA") for Appian has become so popular that we were starting to feel the pressure to improve the documentation around it to make it available to a wider audience. We revised our approach to the content to create a greater division between the concepts and the actual setup of an HA system.

While it's important to understand the concepts before getting started, once you're ready, you'll have no trouble following these clear and straight-forward instructions, complete with an achitectural diagram and explicit steps: How to Set Up High-Availability.

Mischa DeNola, Manager, Information Development

SAIL is the patented framework that powers your advanced Appian interfaces. In the past we have used the term SAIL as a way to distinguish SAIL-powered interfaces and functionality from interfaces created with the legacy Forms Designer. Over time, the term has become synonymous with any usage of Appian's simplified expression language.

So starting with Appian 18.2, we're no longer using the term "SAIL" in conjunction with interfaces. Newer users will be able to easily find Interface Components and Interface Recipes to create amazing interfaces without having to think about SAIL, unless they want to.

Debby Chang, Information Developer II

In line with a unified Appian Designer experience, we wanted a unified docs experience, so we overhauled all related content into a lean, easy-to-navigate set of docs.

Head over to our Appian Designer Documentation to see it for yourself.

Debby Chang, Information Developer II

We've completely revamped our Windows and Linux enterprise installation guides. The steps to get Appian running for On-Premise customers are reorganized for your convenience.

Jonathan Katora, Senior Manager, Technical Marketing

We've updated our function and component version documentation to give you more context and explanation about the version changes.

Debby Chang, Information Developer II

To complement our new rich text icons, we've added two interface recipes that show you how to set and display star ratings.

Debby Chang, Information Developer II

To accompany the updates to the image components, we have new guidance on stylish ways to use them.

Mischa DeNola, Manager, Information Development

Nifty new features demand nifty new recipes, so here's one that shows you how you can set a filter to change a chart reference line.

Mischa DeNola, Manager, Information Development

Now that integrating with Appian has become so easy, we thought it fitting to redo the integration docs and take advantage of our new docs layout. You'll find new and updated content all living together in one, well-organized home.

Mischa DeNola, Manager, Information Development

We took the old Smart Services page and turned it into a reference page where you can look up any pallet option you see in the process modeler. This is one to bookmark.

Jonathan Katora, Senior Manager, Technical Marketing

We redid the Appian Functions page with a robust lookup table that makes browsing and searching through our library of functions faster and more effective. Check it out!

Mischa DeNola, Manager, Information Development

The new revised and expanded UX Design Guide is a collection of best practices and recommendations for creating attractive and usable interfaces.

Mischa DeNola, Manager, Information Development

With so many new and improved components and functions, we decided to update every single interface recipe to use all modern features so you can hit the ground running with all the cool new stuff in 17.2.

Mischa DeNola, Manager, Information Development

Working with process models can be complex, which is why we've provided a handy page that will walk you through where to investigate problems, how to solve some common issues you might encounter, and what to look out for.

Mischa DeNola, Manager, Information Development

Save time, improve confidence, and get more out of the new test-case feature with this new guidance and best pratices for testing expression rules in Appian.

Mischa DeNola, Manager, Information Development
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