Appian Cloud Web Administration

Appian provides a number of useful tools and features to assist you in administering your site. These are in addition to the many standard Appian web administration features.

The site logo that appears in the header and on the login screen can be updated using Appian's Administration Console.

Changing the logo displayed at the top of the screen is possible through Appian's Administration Console.

Changing the logo displayed on the Appian log-in screen can be accomplished along with other branding changes through Appian's Administration Console.

Favorites Icon

The favorites icon (favicon.ico) that appears in your browser when you are using Appian can be modified using Appian's Administration Console.


Appian Cloud Database Administration

Access to the administrative interface of the relational database deployed as part of your site is available from the left navigation of the Home tab in the Application Designer interface.

  • The relational database is MySQL Community Server.
  • The relational database administrative interface is phpMyAdmin.
  • Both MySQL and phpMyAdmin are widely adopted solutions with abundant online documentation. Appian Technical Support does not provide general or training assistance for using those tools.
  • There is a system group called "Database Administrators" to control access to phpMyAdmin in Appian Cloud sites. This group provides better control for customers to restrict access to the database administrative interface, since only members of this group can access phpMyAdmin.
  • Refer to the Query DB Smart Service topic for additional information about the capabilities of this smart service in combination with the relational database provided.
  • The instance of MySQL is provided for customers to store data linked to their applications. Using this instance of MySQL to store other types of data is strongly discouraged by Appian and outside of the scope of the Appian Cloud service.
  • The instance of MySQL is not provided as a full-featured database solution. Customers who want a full-featured database can host their own relational database and connect to it over the Internet or through VPN.
  • Appian Technical Support is not responsible for the administration of any customer data you may store in your database, beyond performing regular backups.
  • Please review your service agreement to find confirm your maximum allocated storage space.
  • Even though there may no pre-defined limits (besides disk) to the amount of process data that can be stored in the MySQL, it is important to bear in mind that you might experience decreased query performance as disk footprint increases unless you properly design the schema.
  • Appian strongly recommends following industry best practices to manage the data stored in the relational database. These include but are not limited to:
    • Use of a normalized schema
    • Proper indexes on the data
    • Optimized queries and views
  • Appian maintains performance for tables supplied by Appian. You are responsible for performance for tables you create.

System User

The Appian super user account (Administrator) is used by Appian Technical Support as needed to assist customers whenever an issue requires access to the application from the user interface. The primary user account created for each customer has the same rights and roles as the Administrator account.

Lost Password

The Appian Cloud login page includes a link that allows users to request their password to be reset.

  • Users are asked for their username registered in Appian.
  • For security reasons, the user is not given an indication as to whether or not the username entered is valid. The confirmation screen displayed is the same for valid and invalid entries.
  • The system automatically generates a personalized email message with a link where users can reset their password. The email also includes instructions to access the system once the password has been reset.
  • The URL in the email is only valid for 15 minutes. It is only valid for the username associated with the email.
  • On the password reset page, users must type and confirm their new password. Upon submission a confirmation screen is shown with a link for them to access their Appian site with the new password.

Log Files

Access to the Appian and Application Server logs is available through the user interface for users who have access to the Designer interface. To view the log files:

  • Select the Home tab of the Application Designer interface.
  • In the left navigation, select Access System Logs.

Application server logs and login audit logs are rotated on a daily basis (GMT) and the date is appended at the end of the file name. Unless otherwise indicated in customer’s service agreement logs can be compressed after 6 months, and can be deleted after 1 year except for login-audit logs which are retained for 3 years.

Process Archives

Process Archives are stored in the same server hosting a customer site. Customers who want to unarchive can do so leveraging some of the available shared components in Appian Forum or can work with Appian Technical Support to unarchive using the available scripts to manage process archives.

Unless otherwise indicated in customer’s service agreement, process archives can be compressed after 6 months, and can be deleted after 1 year. Once compressed, customers must request the process archives from Appian Technical Support.

System Properties

Appian Cloud utilizes standard configuration settings that are the default for Appian. Designers are required to design and tune their applications to be within standard configuration settings.

These standard configuration settings have been set based on data collected throughout time from all Appian deployments and have been set to prefer the stability and performance of the system.

Designers are required to design their applications to work within those specifications rather than requesting custom settings to circumvent sub optimal design patterns or poor performing system integrations.

The only changes to settings allowed are those that are exposed via the web browser via the Appian Administration Console.

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