|This help topic applies to Appian Cloud users only.|
Appian provides a number of useful tools and features to assist you in administering your site. These are in addition to the many standard Appian web administration features.
The site logo that appears in the header and on the login screen can be updated using Appian's Administration Console.
Changing the logo displayed at the top of the screen is possible through Appian's Administration Console.
Changing the logo displayed on the Appian log-in screen can be accomplished along with other branding changes through Appian's Administration Console.
The favorites icon (favicon.ico) that appears in your browser when you are using Appian can be modified using Appian's Administration Console.
Access to the administrative interface of the relational database deployed as part of your site is available from the left navigation of the
Home tab in the Application Designer interface.
The Appian super user account (
Administrator) is used by Appian Technical Support as needed to assist customers whenever an issue requires access to the application from the user interface. The primary user account created for each customer has the same rights and roles as the
The Appian Cloud login page includes a link that allows users to request their password to be reset.
Access to the Appian and Application Server logs is available through the user interface for users who have access to the Designer interface. To view the log files:
Application server logs and login audit logs are rotated on a daily basis (GMT) and the date is appended at the end of the file name. Unless otherwise indicated in customer’s service agreement logs can be compressed after 6 months, and can be deleted after 1 year except for login-audit logs which are retained for 3 years.
Process Archives are stored in the same server hosting a customer site. Customers who want to unarchive can do so leveraging some of the available shared components in Appian Forum or can work with Appian Technical Support to unarchive using the available scripts to manage process archives.
Unless otherwise indicated in customer’s service agreement, process archives can be compressed after 6 months, and can be deleted after 1 year. Once compressed, customers must request the process archives from Appian Technical Support.
Appian Cloud utilizes standard configuration settings that are the default for Appian. Designers are required to design and tune their applications to be within standard configuration settings.
These standard configuration settings have been set based on data collected throughout time from all Appian deployments and have been set to prefer the stability and performance of the system.
Designers are required to design their applications to work within those specifications rather than requesting custom settings to circumvent sub optimal design patterns or poor performing system integrations.
The only changes to settings allowed are those that are exposed via the web browser via the Appian Administration Console.
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